Store Experience & Operations Lead

Designer Brands; Vallejo (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

A prominent retail company in Vallejo, CA, is seeking a dedicated Customer Experience Leader to empower associates and enhance customer satisfaction. This role involves ensuring store standards, participating in inventory management, and fostering a safe and enjoyable work environment. Ideal candidates will have a minimum of 2 years of experience, a high school diploma, and a strong commitment to effective customer service. Availability during evenings and weekends is essential for success.

Qualifications

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Proficient in the use of technology to engage in customer interactions.

Responsibilities

• Ensure customers have a positive experience by maintaining store standards.
• Participate in inventory-related activities, including freight receipt.
• Help ensure a safe environment for both customers and associates.
• Support team by training and coaching associates.

Skills

Customer service skills

Professionalism

Positive mindset

Enthusiasm

Communication skills

Ability to develop relationships

Education

High school diploma or equivalent

Tools

Technology engagement tools

Job description

A prominent retail company in Vallejo, CA, is seeking a dedicated Customer Experience Leader to empower associates and enhance customer satisfaction. This role involves ensuring store standards, participating in inventory management, and fostering a safe and enjoyable work environment. Ideal candidates will have a minimum of 2 years of experience, a high school diploma, and a strong commitment to effective customer service. Availability during evenings and weekends is essential for success.