Store Director - Waikiki & Hilton

brobstongroup.com - Jobboard; Honolulu (HI); On-site; USD 70,000 - 100,000; Full time

Job summary

brobstongroup.com - Jobboard is seeking a Dual-sided Store Director to lead and develop teams across Waikiki Gump and Hilton Hawaiian Village in Honolulu. The ideal candidate will drive sales, build sustainable client relationships, and ensure exceptional client experiences.

This role involves overseeing store operations, budget management, recruitment, and people development to achieve business goals.

The candidate must have proven leadership experience in a luxury retail environment and strong sales leadership skills.

Qualifications

• Proven leadership experience in a luxury retail environment.
• Track record of building client portfolios and driving repeat business.
• Experience managing operations and budgets across multiple sites.

Responsibilities

• Lead and develop multi-site store teams to achieve brand standards.
• Identify opportunities and implement action plans to grow business.
• Supervise operations and budget performance across locations.

Skills

Leadership in luxury retail

Sales leadership

Operational management

People development

Client service orientation

Job description

Summary

Dual-sided Store Director responsible for leading and developing the teams and business across Waikiki Gump and Hilton Hawaiian Village. Accountable for driving sales, building sustainable client relationships, and ensuring exceptional client experiences through hands‑on leadership. Oversees store operations, budget, recruitment and people development to achieve business goals.

Responsibilities

• Lead, coach and develop multi‑site store teams to deliver brand standards and sales targets.
• Identify business opportunities and implement action plans to achieve store goals and grow client portfolios.
• Supervise store operations, inventory control and budgetary performance across both locations.
• Role model selling on the floor, driving client repurchase rates and cross‑selling.
• Recruit, onboard and build highly motivated, trained and engaged teams with individual development plans.
• Provide regular feedback and performance management to support team career progression.

Requirements

• Proven leadership experience in a sophisticated, client‑centric luxury retail environment.
• Strong sales leadership with a track record of building client portfolios and driving repeat business.
• Experience managing operations, budgets and multi‑site performance.
• Excellent people development, recruitment and coaching skills.
• Comfortable and active presence on the sales floor with exceptional client service orientation.