Store Director: Guest Experience & Operations Leader

T.A. Solberg Company, Inc.; Eagle River (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Short Term Disability

Long Term Disability

Life Insurance

401(k) with Company Match

Associate Discount

Tone Zone Fitness Discount

Job summary

T.A. Solberg Company, Inc. in Wisconsin is seeking a Store Director to lead daily store operations, drive guest satisfaction, manage inventory and promotions, and oversee staff performance. The role requires overseeing financials, security, safety, and compliance across departments.

The Store Director will coordinate events, support training, and collaborate with senior leaders to meet sales goals while ensuring a high-quality guest experience. Comprehensive benefits accompany the role.

Responsibilities

• Provide excellent guest service to assure that all guests leave satisfied.
• Responsible for protecting the interests of the store and the company (ie. shoplifters, cash control, etc.)
• Greet guests; resolve guest complaints and inquiries.
• Coordinate sales promotion activities and prepare, or direct associates to prepare merchandise displays.
• Monitor department conditions daily in the areas of inventory levels, merchandising, and store safety to provide a clean, organized department that will provide a positive guest experience.
• Monitor guest service operations at service counters and in the department's merchandising areas to ensure proper flow of guests.
• Ensure compliance of associates with established security, food safety, physical safety and record keeping procedures and practices.
• Reviewing profit and loss statements monthly with department leaders; daily update department leaders on store sales and merchandising goals.
• Monitor all expenses to meet or exceed company goals and objectives.
• Continuously supply performance reviews; maintain harmony among associates and resolve problems.
• Coordinating various events and promotions throughout the year.
• Assist with truck deliveries, organizing back stock, and replenishment.
• Help with conducting inventory procedures, processes, and reporting as necessary according to company standards and policy.
• Monitor staffing needs, growth, and proper distribution of labor.
• Support all associates with proper skills training to achieve store goals and meet guest expectations.
• Conduct daily huddle-up meetings for communication.
• Use company computer equipment for email communication, coordinating virtual meetings, entering reports and spreadsheets.
• Attend various training seminars, food shows, and other company sponsored activities and events.
• Act as a leadership contact and resource for other company owned properties/entities in the same marketplace such as Postal Express, Shell, and Tone Zone Fitness.
• Perform all job duties in a manner safe to self and others.

Job description

T.A. Solberg Company, Inc. in Wisconsin is seeking a Store Director to lead daily store operations, drive guest satisfaction, manage inventory and promotions, and oversee staff performance. The role requires overseeing financials, security, safety, and compliance across departments.

The Store Director will coordinate events, support training, and collaborate with senior leaders to meet sales goals while ensuring a high-quality guest experience. Comprehensive benefits accompany the role.