Store Director

Madewell, Inc.; Richmond, Northern (VA, KY); On-site; USD 67,000 - 84,000; Full time

Benefits offered by this job

Competitive base pay

Employee discount

PTO and holidays

401(k) plan with company match

Medical, dental, vision, life

Job summary

Madewell, Inc. is seeking a Store Director to oversee a retail location in Richmond and lead all facets of store performance. You will recruit and develop talent, drive profitability, and foster authentic connections with customers to build loyalty and efficient operations.

You will hire and coach a diverse team, partner with the District Manager, and ensure the store delivers best-in-class service while staying aligned with brand standards and community needs.

Qualifications

• 5+ years of full-time retail management experience.
• Passionately support our brand, customers, and teams.
• Strong problem-solving and teamwork skills.
• Scheduling flexibility, including nights, weekends and holidays.
• Able to bend, reach, and lift up to 40 pounds while stocking and merchandising.

Responsibilities

• Lead your team and drive store profitability while reinforcing brand standards.
• Deliver exceptional customer experiences through personalized service and swift issue resolution.
• Oversee store operations, systems, and technology with accountability.
• Recruit, train, and develop a diverse, high-performing team.
• Collaborate with the District Manager to foster a positive, inclusive work environment.
• Ensure the team consistently meets goals and delivers best-in-class service.
• Provide feedback to leadership to influence product assortment and visual merchandising.

Skills

Retail management

Team leadership

Customer service

Talent development

Scheduling flexibility

Job description

Our Story

At Madewell, we believe that great style starts with great design. Since 2006, we've been creating premium denim and foundational wardrobe pieces for men and women that balance quality, authenticity, and versatility. From iconic jeans perfected by denim experts to the essential tee, the most versatile shoe, and the timeless leather bag-if it's Madewell, it's made well.

Job Summary

As the Store Director, you are accountable for every aspect of your retail store performance. You ensure that the store is driving a profitable business while also focusing on genuine connections with customers that build loyalty and efficient operations. You'll hire new talent while training and developing your existing team to make sure everyone is contributing to their highest potential. You'll foster an inclusive work environment where everyone has a shared vision for driving the business and a sense of belonging.

What You'll Do

• Lead your team & drive your business with a meaningful connection to every aspect of the brand while maximizing profitability.
• Create exceptional customer experiences through personalized service standards, proactive engagement, and swift resolution of concerns while leading the team to execute service excellence.
• Manage store operations, systems, and technology while ensuring accountability.
• Recruit, train, and develop the best talent to build a diverse team that reflects the communities we serve.
• Partner with the District Manager and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Provide feedback to the District Manager (and relevant business partners) to influence a curated product assortment and the visual merchandise in store.

Who You Are

• Have 5+ years of full-time retail management experience, current Store Director experience is a plus.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.

Some Perks and Benefits

• Competitive base pay and bonus programs
• Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell
• Competitive Paid Time Off (PTO) plan, including paid holidays
• 401(k) plan with company matching donations
• Medical, dental, prescription, vision, and life insurance
• Entertainment, travel, fitness, and mobile technology discounts

See our full list of benefits here.

Note: availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.

Salary Range

Salary Range: $67,000.00 - $84,000.00. At J.Crew Group (JCG) we aim to pay competitively for our company's size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate's geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Groups competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks. One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds. JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.

Our workplace should be a safe haven, where you flourish and succeed both as an individual and teammate.

Discrimination, harassment and intimidation have no place in our offices, stores, and contact and distribution centers.

We will not tolerate it in any form, and furthermore, it is illegal. This applies not only to our associates but also to vendors and customers. We explicitly prohibit discrimination based on the following legally protected characteristics: race, color, ancestry, national origin, religion, sex, pregnancy, childbirth and related medical conditions, marital status, age, sexual orientation, gender identification and expression, legally protected physical or mental disability, genetic information (including characteristics, testing and refusing to submit to a test).