Store Director

Madewell Stores Madewell, Inc.; Avalon (NJ); On-site; USD 67,000 - 84,000; Full time

Benefits offered by this job

Competitive base pay + bonus

60% discount on Madewell products

401(k) plan with company matching

Medical, dental, vision, life ins.

Paid time off, holidays

Job summary

Madewell is seeking a Store Director in Avalon, NJ to oversee every aspect of store performance, drive profitability, and build lasting customer connections. You’ll hire, train, and develop a high-performing team and foster an inclusive environment where everyone shares a vision for the business.

You’ll lead service standards, manage operations and systems, and collaborate with the District Manager to curate a compelling product assortment and in-store visuals while ensuring exceptional customer

Qualifications

• 5+ years of full-time retail management experience.
• Store Director experience is a plus.
• Ability to lead diverse teams and drive profitability.

Responsibilities

• Lead team and drive business with a strong brand connection to maximize profitability.
• Provide exceptional customer experiences through personalized service and proactive issue resolution.
• Oversee store operations, systems, and technology with accountability.
• Recruit, train, and develop top talent to build a diverse team reflective of the community.
• Partner with the District Manager to foster a collaborative working environment for all associates.
• Ensure the team consistently exceeds goals and delivers best-in-class service.
• Provide feedback to influence product assortment and in-store visual merchandising.

Skills

Store leadership

Customer service

Team development

Profitability focus

Problem solving

Scheduling flexibility

Physical stamina

Job description

Our Story

At Madewell, we believe that great style starts with great design. Since 2006, we’ve been creating premium denim and foundational wardrobe pieces for men and women that balance quality, authenticity, and versatility. From iconic jeans perfected by denim experts to the essential tee, the most versatile shoe, and the timeless leather bag—if it’s Madewell, it’s made well.

Job Summary

As the Store Director, you are accountable for every aspect of your retail store performance. You ensure that the store is driving a profitable business while also focusing on genuine connections with customers that build loyalty and efficient operations. You’ll hire new talent while training and developing your existing team to make sure everyone is contributing to their highest potential. You’ll foster an inclusive work environment where everyone has a shared vision for driving the business and a sense of belonging.

What You’ll Do

• Lead your team & drive your business with a meaningful connection to every aspect of the brand while maximizing profitability.
• Create exceptional customer experiences through personalized service standards, proactive engagement, and swift resolution of concerns while leading the team to execute service excellence.
• Manage store operations, systems, and technology while ensuring accountability.
• Recruit, train, and develop the best talent to build a diverse team that reflects the communities we serve.
• Partner with the District Manager and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Provide feedback to the District Manager (and relevant business partners) to influence a curated product assortment and the visual merchandise in store.

Who You Are

• Have 5+ years of full-time retail management experience, current Store Director experience is a plus.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.

Some Perks and Benefits

• Competitive base pay and bonus programs
• Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell
• Competitive Paid Time Off (PTO) plan, including paid holidays
• 401(k) plan with company matching donations
• Medical, dental, prescription, vision, and life insurance
• Entertainment, travel, fitness, and mobile technology discounts
• See our full list of benefits here

Salary Range

Salary Range: $67,000.00 - $84,000.00 At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.

Equal Opportunity & Diversity Statement

We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.

COME JOIN THE TEAM!

Whether you’re taking the first step in your career or are a professional looking for an exciting new opportunity, we offer a wide array of challenging and creative roles. We foster a collaborative, community-driven and innovative environment in our stores, home offices, and distribution and call centers.

Want in? Learn More

Our workplace should be a safe haven, where you flourish and succeed both as an individual and teammate.

Discrimination, harassment and intimidation have no place in our offices, stores, and contact and distribution centers. We will not tolerate it in any form, and furthermore, it is illegal. This applies not only to our associates but also to vendors and customers.

We explicitly prohibit discrimination based on the following legally protected characteristics: race, color, ancestry, national origin, religion, sex, pregnancy, childbirth and related medical conditions, marital status, age, sexual orientation, gender identification and expression, legally protected physical or mental disability, genetic information (including characteristics, testing and refusing to submit to a test), veteran status or any other basis protected under applicable federal, state or local law.

Any behavior or acts that violate this policy will result in disciplinary action up to and including termination.