Store Director

FashionUnited; Alpharetta (GA); On-site; USD 67,000 - 84,000; Full time

Benefits offered by this job

Base pay + bonus

Product discount 60%

PTO + holidays

401(k) matching

Medical/dental/vision/life

Job summary

Madewell in Alpharetta is seeking a Store Director responsible for all aspects of store performance, profitability, and team development. You will hire, train, and lead a diverse team to deliver brand standards and exceptional customer experiences.

You will partner with the District Manager to optimize operations, merchandising, and scheduling while ensuring the store meets goals and upholds the Madewell brand. This role requires 5+ years of retail management and the ability to lift 40 pounds.

Qualifications

• 5+ years of full-time retail management experience.
• Ability to hire, train, and develop a diverse team.
• Strong focus on customer service and brand standards.

Responsibilities

• Lead store team to maximize profitability and brand alignment.
• Create exceptional customer experiences through personalized service and swift issue resolution.
• Oversee store operations, systems, and merchandising.
• Recruit, train, and develop associates; ensure inclusive environment.

Skills

Retail management

People leadership

Customer service

Communication

Job description

At Madewell, we believe that great style starts with great design. Since 2006, we’ve been creating premium denim and foundational wardrobe pieces for men and women that balance quality, authenticity, and versatility. From iconic jeans perfected by denim experts to the essential tee, the most versatile shoe, and the timeless leather bag—if it’s Madewell, it’s made well.

Job Summary

As the Store Director, you are accountable for every aspect of your retail store performance. You ensure that the store is driving a profitable business while also focusing on genuine connections with customers that build loyalty and efficient operations. You’ll hire new talent while training and developing your existing team to make sure everyone is contributing to their highest potential. You’ll foster an inclusive work environment where everyone has a shared vision for driving the business and a sense of belonging.

What You’ll Do

Lead your team & drive your business with a meaningful connection to every aspect of the brand while maximizing profitability.

Create exceptional customer experiences through personalized service standards, proactive engagement, and swift resolution of concerns while leading the team to execute service excellence.

Manage store operations, systems, and technology while ensuring accountability.

Recruit, train, and develop the best talent to build a diverse team that reflects the communities we serve.

Partner with the District Manager and management team to curate a collaborative working environment for all associates.

Ensure the team is always on track to exceed goals and provide best-in-class customer service.

Provide feedback to the District Manager (and relevant business partners) to influence a curated product assortment and the visual merchandise in store.

Who You Are

Have 5+ years of full-time retail management experience, current Store Director experience is a plus.

Passionately support our brand, customers, and teams.

Stay up to date with current fashion trends and industry developments.

Embrace teamwork, flexibility, and courtesy while executing tasks.

Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.

Have scheduling flexibility, including nights, weekends and holidays.

Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.

Some Perks and Benefits

Competitive base pay and bonus programs

Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell

Competitive Paid Time Off (PTO) plan, including paid holidays

401(k) plan with company matching donations

Medical, dental, prescription, vision, and life insurance

Entertainment, travel, fitness, and mobile technology discounts

See our full list of benefits

Note: availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.

Salary Range: $67,000.00 - $84,000.00

Our Story

At Madewell, we believe that great style starts with great design. Since 2006, we’ve been creating premium denim and foundational wardrobe pieces for men and women that balance quality, authenticity, and versatility. From iconic jeans perfected by denim experts to the essential tee, the most versatile shoe, and the timeless leather bag—if it’s Madewell, it’s made well.

Job Summary

As the Store Director, you are accountable for every aspect of your retail store performance. You ensure that the store is driving a profitable business while also focusing on genuine connections with customers that build loyalty and efficient operations. You’ll hire new talent while training and developing your existing team to make sure everyone is contributing to their highest potential. You’ll foster an inclusive work environment where everyone has a shared vision for driving the business and a sense of belonging.

What You’ll Do

• Lead your team & drive your business with a meaningful connection to every aspect of the brand while maximizing profitability.

• Create exceptional customer experiences through personalized service standards, proactive engagement, and swift resolution of concerns while leading the team to execute service excellence.

• Manage store operations, systems, and technology while ensuring accountability.

• Recruit, train, and develop the best talent to build a diverse team that reflects the communities we serve.

• Partner with the District Manager and management team to curate a collaborative working environment for all associates.

• Ensure the team is always on track to exceed goals and provide best-in-class customer service.

• Provide feedback to the District Manager (and relevant business partners) to influence a curated product assortment and the visual merchandise in store.

Who You Are

• Have 5+ years of full-time retail management experience, current Store Director experience is a plus.

• Passionately support our brand, customers, and teams.

• Stay up to date with current fashion trends and industry developments.

• Embrace teamwork, flexibility, and courtesy while executing tasks.

• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.

• Have scheduling flexibility, including nights, weekends and holidays.

• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.

Some Perks and Benefits

• Competitive base pay and bonus programs

• Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell

• Competitive Paid Time Off (PTO) plan, including paid holidays

• 401(k) plan with company matching donations

• Medical, dental, prescription, vision, and life insurance

• Entertainment, travel, fitness, and mobile technology discounts

See our full list of benefits

Note: availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.

Salary Range: $67,000.00 - $84,000.00

At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’sgeographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.

One of our core focuses here at JCGis creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.