Store Director

FERRAGAMO USA INC; Bal Harbour Village (FL); On-site; USD 150,000 - 190,000; Full time

Job summary

Ferragamo USA Inc. is seeking a Store Director for our Bal Harbour, FL location. You will lead the luxury client experience, shaping storytelling, listening to client needs, and empowering your team with autonomy to deliver excellence while maintaining Ferragamo standards.

You will coach and develop staff, drive CRM initiatives, and foster a customer-centric culture across the store in a fast-paced luxury retail environment.

Qualifications

• Proficient English language skills; second language preferred.
• Strong interpersonal and communication skills; read/write/interpret docs; communicate with customers, peers and management; phone etiquette.
• Able to multi-task, attentive to customers, flexible, team player, initiative independent of supervision.

Responsibilities

• Be a leader, nurturer, and natural connector with a passion for helping others grow.
• Create a long-term authentic bond with your team by fostering growth and inclusion.
• Role model best-in-class sales and self-leadership by taking action to solve problems with positive outcomes.
• Build and maintain relationships with fellow advisors and instill a sense of belonging.
• Engage with the wider community to create an energetic, innovative, and approachable environment.
• Conduct regular reviews with the team to increase performance and develop skills.
• Take ownership of the store with an entrepreneurial spirit and be accountable for results.
• Coach the growth of the team in providing excellent customer service and CRM initiatives.
• Design, lead, and drive store strategy to achieve best sales through a crafted 360° client experience.
• Lead and coach the team to transform each client experience into magical moments.
• Keep momentum toward long-term objectives while developing strategic plans for store goals.
• Understand and apply KPI targets to enhance performance standards.

Skills

Proficient English

Interpersonal skills

Communication skills

Multi-tasking

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Store Director

Exempt Full-Time Bal Harbour, FL, US

At Ferragamo, we're more than just building a Brand. We are re redefining luxury fashion.

Committed to evolving and innovating sustainably, we bring a unique blend of elegance and modernity that has always defined us. with the unique blend of elegance and contemporary that have always defined us. We make our clients feel energized, surprised, and valued. All with an unwavering passion for Italian craftsmanship.

And you're more than just joining a Team.

We are proud of our inspiring and engaging spirit.In each of our stores around the world, you will find passionate, positive, and empathetic colleagues creating lasting impressions for life.Together, we driveexcellence and innovation, while taking responsibility for our decisions. We win together with Passion.Thinking and succeeding as one team.

Let's Evolve Iconic and create the next exciting chapter

About Us:

Founded in 1927 by Salvatore Ferragamo, the Group is a key player in the global luxury industry, known for its expert craftsmanship and exquisite range of shoes, leather goods, apparel, silk products and accessories. Our dynamic team, consisting of approximately 3,800 committed professionals, is based across our Florence Headquarters and regional offices around the world and also extends to around 400 directly operated stores throughout Europe, the Americas and Asia. Our creations are more than just unique and exclusive – they embody the heritage and savoir-faire that are the hallmarks of our Brand.

Ferragamo is certified as a Great Place to Work (learn more about the certification here ).

The part you will play

We are currently looking for a Store Director for our location in Bal Harbour

The Store Director will be passionate about the client experience with in-depth knowledge of the desires, needs and expectations of luxury clients. Lead the team in communicating and storytelling with conviction, mastering the ability to listen and ask the right questions, acting and thinking first of the employee and client relationship. Empower your team with autonomy to accomplish tasks effectively and generate enthusiasm for a positive team spirit.

The Responsibilities

• Be a leader, a nurturer, a natural connector with a passion for helping others develop and express their true potential
• Create a long-term, authentic bond with your team by fostering growth, listening with respect and inclusion
• Role model best in class sales and self-leadership by playing an active role within the team, and take action to solve problems with positive outcomes
• Build and maintain relationships with fellow advisors byinstilling a sense of belonging and a positive, forward-thinking mindset
• Actively engage in wider community and seek inspiration from other industries to form a cohesive team focused oncreating an energetic, exciting, innovative, and approachable environment

Ownership

• Conduct regular reviews with the team including department managers to increase team performance andfurther developtheir skills
• Take ownership of your store with an entrepreneurial spirit, developing and sharing your store vision and being accountable for results
• Coach the growth and development of the teamin providing excellent and specialized customer service to develop meaningful and loyal client relationships through personal connections and CRM initiatives as well as to ensure the application of Ferragamo standards (Selling Ceremony, Visual guidelines, Grooming standards, procedures, etc.)

Customer Centricity

• Design, lead, and drive store strategyto achieve the best sales performance, by understanding client desires andcreating a hand-crafted 360°experience for the client
• Lead and coach the team to transform each client experience into magical moments by creating a hand-crafted experience

Agility

• Keep momentum going towards long-term strategy despite short-term pressures while developing strategic plans to achieve long-term store and organizational goals
• Clearly understand company set KPI's and exhibits the ability to identify strategies to enhance performance standards

What you'll bring

The Qualifications

• Proficient English language skills; knowledge of second language preferred.
• Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette.
• Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

OUR DEI COMMITMENT TO YOU

We are currently looking for a Store Director for our location in Bal Harbour

The Store Director will be passionate about the client experience with in-depth knowledge of the desires, needs and expectations of luxury clients. Lead the team in communicating and storytelling with conviction, mastering the ability to listen and ask the right questions, acting and thinking first of the employee and client relationship. Empower your team with autonomy to accomplish tasks effectively and generate enthusiasm for a positive team spirit.

The Responsibilities

Inclusive Leadership

• Be a leader, a nurturer, a natural connector with a passion for helping others develop and express their true potential
• Create a long-term, authentic bond with your team by fostering growth, listening with respect and inclusion
• Role model best in class sales and self-leadership by playing an active role within the team, and take action to solve problems with positive outcomes

Collaboration

• Build and maintain relationships with fellow advisors byinstilling a sense of belonging and a positive, forward-thinking mindset
• Actively engage in wider community and seek inspiration from other industries to form a cohesive team focused oncreating an energetic, exciting, innovative, and approachable environment

Ownership

• Conduct regular reviews with the team including department managers to increase team performance andfurther developtheir skills
• Take ownership of your store with an entrepreneurial spirit, developing and sharing your store vision and being accountable for results
• Coach the growth and development of the teamin providing excellent and specialized customer service to develop meaningful and loyal client relationships through personal connections and CRM initiatives as well as to ensure the application of Ferragamo standards (Selling Ceremony, Visual guidelines, Grooming standards, procedures, etc.)

Customer Centricity

• Design, lead, and drive store strategyto achieve the best sales performance, by understanding client desires andcreating a hand-crafted 360°experience for the client
• Lead and coach the team to transform each client experience into magical moments by creating a hand-crafted experience

Agility

• Keep momentum going towards long-term strategy despite short-term pressures while developing strategic plans to achieve long-term store and organizational goals
• Clearly understand company set KPI's and exhibits the ability to identify strategies to enhance performance standards

What you'll bring

The Qualifications

• Proficient English language skills; knowledge of second language preferred.
• Previous retail/customer facing experience preferred, luxury retail experience a plus.
• Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette.
• Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

OUR DEI COMMITMENT TO YOU

At Ferragamo, you can play your part and express your uniqueness. We are committed to building a diverse workplace in which inclusivity is valued in all its forms - gender, age, disability, race, ethnicity, nationality, culture, religious beliefs, and sexual orientation.

Equal Employment Opportunity Statement

Ferragamo and its subsidiaries is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability, or membership in any other protected class under applicable law.

Disability Accommodation

Ferragamo is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.