Client Advisor, Full Time

FERRAGAMO USA INC; Cypress (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A luxury fashion retailer is seeking a Client Advisor for their Cypress, Texas location. The ideal candidate will provide exceptional customer service and develop meaningful relationships with clients. Responsibilities include driving sales, engaging customers in tailored experiences, and utilizing CRM to track interactions. Applicants should possess strong communication skills and retail experience, particularly in luxury settings. This position requires a proactive team player with a passion for style and ability to work flexible hours across various shifts.

Qualifications

• Ability to create emotional connections with clients.
• Proficient English communication skills; additional language preferred.
• Previous retail sales experience, luxury retail preferred.

Responsibilities

• Provide specialized customer service and foster client relationships.
• Drive sales performance and achieve individual and team objectives.
• Capture and track customer data in CRM for relationship development.

Skills

Customer service

Communication

Sales

Interpersonal skills

Tools

CRM software

Job description

At Ferragamo, we’re more than just building a Brand. We are redefining luxury fashion, evolving and innovating sustainably with a unique blend of elegance and modernity that has always defined us. We make our clients feel energized, surprised, and valued, powered by an unwavering passion for Italian craftsmanship.

And you’re more than just joining a Team. We are proud of our inspiring and engaging spirit. In each of our stores around the world, you will find passionate, positive, and empathetic colleagues creating lasting impressions for life. Together, we drive excellence and innovation, while taking responsibility for our decisions. We win together with passion, thinking and succeeding as one team.

Let’s evolve iconic and create the next exciting chapter.

About Us

Founded in 1927 by Salvatore Ferragamo, the Group is a key player in the global luxury industry, known for its expert craftsmanship and exquisite range of shoes, leather goods, apparel, silk products and accessories. Our dynamic team consists of approximately 3,800 professionals based across our Florence Headquarters and regional offices worldwide, and extends to around 400 directly operated stores throughout Europe, the Americas and Asia. Our creations are more than just unique and exclusive – they embody heritage and savoir‑faire that are the hallmarks of our brand.

Ferragamo is certified as a Great Place to Work.

The part you will play

Client Advisor – Dallas‑North Park Location

Provide excellent and specialized customer service by creating emotionally enriched relationships with clients; developing and nurturing meaningful and loyal client relationships through personal connections and CRM initiatives; managing and driving sales by understanding client desires and creating a hand‑crafted experience to achieve the best sales performance.

The Responsibilities

Inclusive Leadership

Demonstrate active leadership on the selling floor, drive individual and team objectives, and be accountable for sales results.

Collaboration

Actively promote a positive work environment through teamwork and collaboration. Assist the operations team by maintaining stock in the designated area on the selling floor and in the stockroom.

Customer Centricity

Transform each client experience into magical moments, create a hand‑crafted experience, and engage in the selling ceremony that energizes clients. Cultivate long‑term authentic bonds by making the experience truly about them. Play an active role on the selling floor, take action to ensure a memorable client experience, and put the client at the center of every decision. Demonstrate expert styling and brand knowledge. Promote cross‑selling to increase UPT sales metrics. Capture customer data in the company’s CRM database to maintain and develop relationships.

Agility

Think innovatively about improving and generating new ways of creating tangible value for the client. Perform sales in person, telephone, email, etc., which includes physically standing and properly fitting customers with shoes. Clearly understand company KPIs and identify strategies to enhance performance standards. Take an aggregate approach to identify and recommend merchandise across all channels.

Qualifications

Caring, authentic, trusted client advisor: an intuitive sales associate with a passion for style. A powerful communicator who handles clients with personal care, empathy, and puts the client at the center of every decision. Master storyteller and skilled at asking engaging questions. Courageous with ideas and innovative in approach, always ready to grow and learn.

Computer knowledge to track inventory. Proficient English language skills; second language preferred. Previous retail sales experience preferred; luxury retail experience a plus. Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents. Effective communication with customers, peers, and management. Proper telephone etiquette. Ability to multi‑task while being attentive and flexible to business needs. Team player who takes initiative independently of direct supervision.

Physical Requirements

Constant moving, talking, hearing, reaching, grabbing, carrying, and standing for extended periods. May occasionally involve stooping, sitting, kneeling, crouching, and climbing step stools. Involves lifting of at least 20 lbs.

Schedule

Regular and reliable attendance, normally 5 days a week. Full‑time schedule (37.5 hours); part‑time schedule (20–29 hours per week). Required to work a variety of hours, including mornings, evenings, and weekends, based on store needs.

Our DEI Commitment to You

At Ferragamo, you can play your part and express your uniqueness. We are committed to building a diverse workplace in which inclusivity is valued in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs, and sexual orientation.

Equal Employment Opportunity Statement

Ferragamo USA Inc. and its subsidiaries are Equal Employment Opportunity employers and provide equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability, or membership in any other protected class under applicable law.

Disability Accommodation

Ferragamo is committed to providing reasonable accommodation to applicants and employees with disabilities. Please tell us if you require reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.