Client Advisor, Full Time

FERRAGAMO USA INC; Beverly Hills (CA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Diverse workplace environment

Commitment to employee well-being

Job summary

A global luxury brand is seeking a Client Advisor to provide exceptional customer service and build lasting relationships with clients. The ideal candidate will have a passion for style, strong communication skills, and previous retail sales experience, preferably in luxury. You will be responsible for creating memorable client experiences, leading a positive work environment, and optimizing sales performance. This role offers full-time hours and the opportunity to be part of a dynamic team committed to excellence and innovation.

Qualifications

• Caring, authentic sales associate with a passion for style.
• Strong interpersonal skills to handle luxury clients effectively.
• Ability to multi-task while being attentive to customers.

Responsibilities

• Provide excellent customer service by building emotional connections.
• Actively promote a positive work environment through collaboration.
• Transform client experiences into memorable moments on the selling floor.

Skills

Client relationship building

Empathy

Communication

Sales skills

Storytelling

Education

Previous retail sales experience

Knowledge of luxury retail

Proficient English skills

Knowledge of second language

Tools

CRM systems

Job description

At Ferragamo, we're more than just building a Brand We are re redefining luxury fashion.

Committed to evolving and innovating sustainably, we bring a unique blend of elegance and modernity that has always defined us. with the unique blend of elegance and contemporary that have always defined us. We make our clients feel energized, surprised, and valued. All with an unwavering passion for Italian craftsmanship.

And you’re more than just joining a Team.

We are proud of our inspiring and engaging spirit. In each of our stores around the world, you will find passionate, positive, and empathetic colleagues creating lasting impressions for life. Together, we drive excellence and innovation, while taking responsibility for our decisions. We win together with Passion. Thinking and succeeding as one team.

Let’s Evolve Iconic and create the next exciting chapter

About Us

Founded in 1927 by Salvatore Ferragamo, the Group is a key player in the global luxury industry, known for its expert craftsmanship and exquisite range of shoes, leather goods, apparel, silk products and accessories. Our dynamic team, consisting of approximately 3,800 committed professionals, is based across our Florence Headquarters and regional offices around the world and also extends to around 400 directly operated stores throughout Europe, the Americas and Asia. Our creations are more than just unique and exclusive – they embody the heritage and savoir-faire that are the hallmarks of our Brand.

Ferragamo is certified as a Great Place to Work (learn more about the certificationhere).

Client Advisor – San Francisco Outlet

The Client Advisor provides excellent and specialized customer service by creating emotionally enriched relationships with clients; developing and nurturing meaningful and loyal client relationships thorough personal connections and CRM initiatives; manages and drives sales by understanding client desires and creating a hand‑crafted experience for the client to achieve the best sales performance.

Responsibilities

• Inclusive Leadership – Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.
• Collaboration – Actively promotes a positive work environment through teamwork and collaboration. Assist operations team by maintaining stock of designated area on selling floor and in stock room.
• Customer Centricity – Transform each client experience into magical moments by creating a hand‑crafted experience, and engage in the selling ceremony that makes the client feel confident and energized. Cultivate a long‑term authentic bond with clients by making them feel the experience is truly about them. Play an active role on the selling floor, and take action to ensure a memorable client experience, putting the client at the center of every decision. Demonstrate expert styling and brand knowledge. Promote cross‑selling to increase UPT sales metrics. Capture customer data in the company’s CRM database to connect with clients to maintain and develop relationships.
• Agility – Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the client. Sales—in person, telephone, email, etc.—which includes having the physical ability to wait on customers and fit them properly with shoes. Clearly understand company set KPI’s and exhibits the ability to identify strategies to enhance performance standards. Takes an aggregate approach to identify and recommend merchandise across all channels.

What you'll bring

Qualifications

Caring, authentic trusted client advisor: an intuitive sales associate with a passion for style. Acting and thinking first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients. A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision. Being a master of storytelling and the art of asking engaging questions. Courageous with ideas and innovative in your approach, always ready to grow and learn. Computer knowledge to track inventory. Proficient English language skills; knowledge of second language preferred. Previous retail sales experience preferred, luxury retail experience a plus. Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette. Ability to multi‑task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

Physical requirements

This position involves constant moving, talking, hearing, reaching, grabbing, carrying and standing for extended period of time. May occasionally involve stooping, sitting, kneeling, crouching, and climbing step stools. Involves lifting of at least 20 lbs.

Schedule

Regular and reliable attendance, normally 5 days a week. Full time schedule (37.5 hours); Part‑time schedule (20‑29 hours per week). Required to work a variety of hours, which may include mornings, evenings, and weekends, based on store needs.

OUR DEI COMMITMENT TO YOU

At Ferragamo, you can play your part and express your uniqueness. We are committed to building a diverse workplace in which inclusivity is valued in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs, and sexual orientation.

Equal Employment Opportunity Statement

Ferragamo USA Inc. and its subsidiaries is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability, or membership in any other protected class under applicable law.

Disability Accommodation

Ferragamo is committed to providing reasonable accommodation to applicants and employees with disabilities. Please tell us if you require reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Vaccination Requirements

Ferragamo USA Inc. d/b/a Salvatore Ferragamo is committed to maintaining a safe and healthy work environment for all our employees. As part of our ongoing efforts to prioritize the well‑being of our staff and customers, we strongly encourage all staff to remain current with CDC‑recommended vaccinations.