Store Development PMO (REMOTE)

Signet Jewelers; Cleveland (OH); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Comprehensive healthcare, dental, and vision insurance

Generous 401(k) matching

Ample paid time off

Exclusive discounts on premium merchandise

Dynamic Learning & Development programs

Job summary

Signet Jewelers in Cleveland, OH is seeking a dedicated Program Manager to oversee store development initiatives, ensuring alignment across various departments. This pivotal role demands strong leadership in facilitating communication and optimizing processes within a fast-paced retail environment.

The ideal candidate will possess over 4 years of experience in managing complex projects related to retail construction and facilities. Benefits include comprehensive healthcare, generous 401(k) matching, and educational opportunities, reflecting our commitment to employee well-being.

Qualifications

• 4+ years of experience leading complex, cross-functional programs within retail or store development.
• Strong understanding of retail store development processes.
• Proven success managing large-scale initiatives involving multiple stakeholders.

Responsibilities

• Coordinate execution across Real Estate, Design, Construction, and other departments.
• Oversee integrated portfolios of new stores and remodels.
• Act as the primary liaison between internal departments and external partners.

Skills

Program management

Cross-functional leadership

Risk management

Process optimization

Education

Bachelor’s Degree in Business, Project Management, Real Estate, Architecture, or Engineering

Job description

Establish and manage a standardized program management framework across all store development initiatives (new stores, remodels, relocations, closures, refresh programs). The Store Development PMO serves as the central orchestrator across Real Estate, Design, Construction, Store Facilities and Maintenance, Finance, Legal, Market Planning, and Store Operations to ensure seamless execution of new store openings, remodels, relocations, capital improvement initiatives, and brand strategies across the retail portfolio. Ensure all executive, board and brand level materials are clear, concise, and decision‑ready, with cogent storytelling, well‑structured narratives, and precise, visually accurate graphics that translate complex data into actionable insights for senior leadership.

This role acts as the connective leader across cross‑functional teams, aligning strategy, timelines, budgets, priorities, and execution standards to drive operational excellence and deliver a consistent store experience. The Store Development PMO oversees integrated project planning, governance, stakeholder alignment, and process optimization while ensuring Store Development programs and underlying projects are delivered on time and in alignment with enterprise objectives.

The ideal candidate combines strong program management capabilities, operational leadership, and cross‑functional influence with the ability to navigate complex retail environments and drive execution across multiple interconnected disciplines.

KEY RESPONSIBILITIES

Enterprise Store Development Leadership

• Serve as the centralized leader coordinating execution across Real Estate, Design, Construction, Store Facilities and Maintenance, Finance, Legal, Market Planning, Store Operations, and external vendor partners.
• Drive alignment and integration across all phases of store development projects including market planning, site selection, design, permitting, construction, turnover, maintenance readiness, and operational launch.
• Establish and maintain enterprise‑wide project governance, communication cadence, and execution standards across the store development lifecycle.
• Lead cross‑functional prioritization and resource alignment to support business objectives and evolving portfolio needs.

Executive, Board, Brand Level Reporting and Strategic Insights

• Own the creation of executive, board and brand ready materials on a monthly and quarterly basis.
• Develop concise, high‑impact reporting on strategic initiatives, portfolio health, capital spend, risks, and strategic alignment.
• Translate complex program data into clear insights and decisions needed
• Highlight key risks, mitigations, and tradeoffs requiring executive direction
• Align reporting with enterprise and brand strategies and financial goals

Program & Project Management

• Oversee the integrated portfolios of new stores, remodels, relocations, refreshes, and capital improvement initiatives across multiple markets.
• Develop and manage integrated project plans including scope, milestones, dependencies, budgets, timelines, risks, and accountability measures.
• Ensure projects progress efficiently through all stages including planning, design, approvals, construction, implementation, and post‑project evaluation.
• Monitor project performance, identify execution gaps, and implement corrective action plans to maintain delivery commitments.

Cross‑Functional Coordination & Communication

• Act as the primary liaison between internal departments and external partners to ensure alignment, transparency, and timely decision‑making.
• Facilitate recurring cross‑functional meetings to track progress, resolve roadblocks, and drive accountability.
• Translate complex operational and project information into concise executive‑level updates, dashboards, and action plans.
• Partner closely with field leadership and store operations teams to ensure operational readiness and minimal business disruption.

Process Optimization & Operational Excellence

• Identify opportunities to improve processes, workflows, governance structures, and communication across the store development ecosystem.
• Lead initiatives focused on increasing speed‑to‑open, reducing project costs, improving quality, and enhancing execution consistency.
• Develop scalable tools, reporting mechanisms, and standardized operating procedures to support enterprise growth.
• Champion continuous improvement and change management initiatives across cross‑functional teams.

Risk Management & Change Leadership

• Proactively identify project risks, operational impacts, and execution challenges, leading mitigation and contingency planning efforts.
• Drive organizational alignment and adoption during periods of transformation, process change, and operational evolution.
• Ensure compliance with company standards, safety requirements, regulatory guidelines, and brand expectations throughout project execution.

POSITION QUALIFICATIONS

• Bachelor’s Degree in Business, Project Management, Real Estate, Architecture, Engineering, or related field preferred.
• 4+ years of experience leading complex, cross‑functional programs within retail, store development, construction, facilities, or related operational environments.
• Proven success managing large‑scale initiatives involving multiple stakeholders, timelines, budgets, and operational dependencies.
• Strong understanding of retail store development processes including real estate, design, construction, facilities, and maintenance coordination.
• Demonstrated ability to influence cross‑functional teams and drive alignment within matrixed organizations.
• Exceptional project management, organizational, and prioritization skills with strong attention to detail.

BENEFITS AND PERKS

• Comprehensive healthcare, dental, and vision insurance to keep you and your family covered that is active on day 1 of employment.
• Generous 401(k) matching after just one year to help secure your financial future.
• Ample paid time off, plus seven holidays to recharge and unwind.
• Exclusive discounts on premium merchandise just for you.
• Dynamic Learning & Development programs to support your growth.
• And more!

The salary range for this opportunity is $90,000 - $125,000.

Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors.