Store Detective

OCS; Midlothian (VA); On-site; USD 28,000 - 37,000; Full time

Job summary

OCS UK & Ireland is seeking a Store Detective to deter theft and protect store assets across our retail locations. You will work a shift pattern including daytime and evening hours, and travel as required.

The ideal candidate will hold an SIA licence, have proven store detective experience, a valid PSA licence, a UK driving licence, and reliable transport. Excellent observation and reporting skills are essential for this role.

Qualifications

• Right to Work in the UK is required.
• Experience as a Store Detective is essential.
• SIA Licence is required.
• UK driving licence and own transport.
• Mature, responsible attitude and good observation skills.
• Experience using CCTV and electronic tagging systems.
• Must hold a valid PSA licence.

Responsibilities

• Responsible for loss prevention to prevent theft.
• Follow shoppers or staff who behave suspiciously.
• Take evidence from witnesses.
• Write short reports.
• Detain anyone attempting to leave the store with stolen goods.
• Handle sensitive situations professionally.

Skills

Observational skills

Deterrence & confrontation

Report writing

Communication

Tools

CCTV systems

Electronic tagging

Job description

About The Role

Days of Working

This role will require a mixture of shifts ranging from 0900 - 1700, 1000 - 1800, 1100 - 1900, 1200 - 2000, 1300 - 2100.

As part of your role, your key responsibilities will include, but are not limited to:

• Responsible for Loss Prevention, to prevent and detect theft
• Following shoppers or staff who behave suspiciously
• Taking evidence from witnesses
• Writing short reports
• Detaining anyone trying to leave the store with stolen goods
• Handle sensitive situations in a professional manner

The ideal candidate should meet the following criteria:

• Must have Right to Work in the UK
• Experience as a Store Detective essential
• SIA Licence
• UK driving licence
• Must have own transport and be prepared to travel. Full clean driving licence.
• A mature and responsible attitude to work
• Good observational skills
• Ability to use modern surveillance systems, such as CCTV and electronic tags
• Must have a valid PSA licence

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve.

Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS

• Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth : 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.