Store Department Head: Lead, Elevate Team & Sales

SmartRecruiters, Inc.; San Jose (CA); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Staff discount

Medical, Vision & Dental coverage

Employee Assistance Program

401K

Job summary

H&M in the United States is seeking a Department Manager to lead and inspire the store team, ensuring an outstanding omni-channel customer experience and tight alignment with global guidelines. You’ll drive sales, oversee budget planning, and promote customer loyalty initiatives while maintaining store operations and visual standards.

The role emphasizes recruitment, onboarding, performance management, and collaboration with the Visual Merchandiser team to deliver compelling in-store

Qualifications

• To be a successful Department Manager, you’ll be a strong leader who enjoys taking responsibility for others.
• You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics.
• You are achievement-oriented, motivated by performance and competition to be truly customer centric.

Responsibilities

• Lead and develop your store team to create an inclusive, collaborative culture.
• Drive omni customer experience and commercial presentation following global guidelines.
• Set and analyze sales and budget goals, and create plans to optimize results.
• Ensure excellent customer service across all store areas and promote loyalty programs.
• Oversee in-store operations, fitting room and checkout routines, and admin processes.

Skills

Leadership

Team management

Budgeting

Sales analysis

Customer service

Job description

H&M in the United States is seeking a Department Manager to lead and inspire the store team, ensuring an outstanding omni-channel customer experience and tight alignment with global guidelines. You’ll drive sales, oversee budget planning, and promote customer loyalty initiatives while maintaining store operations and visual standards.

The role emphasizes recruitment, onboarding, performance management, and collaboration with the Visual Merchandiser team to deliver compelling in-store