Store Customer Service Specialist (Bilingual Preferred - Spanish & English)

Sherwin-Williams; New Albany (OH); On-site; Full time

Job summary

Sherwin-Williams seeks a Customer Service Specialist in New Albany to deliver excellent service and meet sales goals. Responsibilities include assisting customers, processing transactions, and maintaining inventory. Candidates must be at least 18 and possess a valid driver's license. Experience in retail is preferred.

Qualifications

• Must be at least 18 years of age.
• Must have a valid, unrestricted Driver's License.
• Previous experience in retail or customer service preferred.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers by determining needs and presenting appropriate products.
• Achieve sales goals on a monthly, quarterly, and yearly basis.

Skills

Customer Service

Sales

Communication

Problem-Solving

Education

High School diploma or GED

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.

The individual selected for this role will be expected to work at Store #701823, located at: 5516 New Albany Rd. E, New Albany, OH 43054.

This is a full-time position with a hiring rate of $16.50/hr.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other items of value. Such access may be supervised or unsupervised. The Company has determined that a review of criminal history is necessary to protect the business, its operations, reputation, and the safety of its customers, staff, employees, vendors, contractors, and the general public.

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• High School diploma or GED
• At least one (1) year experience working in delivery, retail, or customer service
• Previous experience selling paint and related products
• Experience operating tinting and mixing equipment
• Ability to communicate in more than one language, including Spanish

Responsibilities:

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with customers
• Process sales transactions accurately and according to policies
• Achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull products from the sales floor or warehouse
• Tint and mix products as needed
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks and assist in deliveries as needed
• Maintain in-stock and presentable condition of assigned areas
• Remain knowledgeable about products and discuss options with customers
• Follow inventory control procedures
• Suggest ways to improve sales