PT CUstomer Service

DME Express LLC; Tupelo (MS); Remote; USD 25,000 - 35,000; Full time

Job summary

DME Express LLC is seeking a Customer Service Representative to support hospice patients by assisting with order placement and inquiries. This role requires excellent communication skills and a dedication to customer service, with training provided for the right candidates. The position is initially in-house and will transition to remote work after training.

Benefits

Medical

Dental

PTO

401k with company matching

Qualifications

• Customer service experience preferred.
• Bilingual preferred (with pay differential).

Responsibilities

• Answers incoming calls regarding order placement and service questions.
• Enters online orders from various systems into the operating system.
• Responds to patient/client questions and maintains a professional demeanor.

Skills

Customer service

Communication

Teamwork

Patience

Job description

Description

DME Express is a medical supply company dedicated to delivering the best service and equipment to the Hospice field. We are growing because of our shared commitment to service excellence, passion and uncompromising desire to serve this industry. The average pay for this position varies upon experience, but no experience is required for this position. We will train the right candidates.

The Customer Service Representative is responsible for performing all tasks relative to in-house communications with the patient/client and verification of third-party reimbursement.

Customer Service Job Description

* Answers incoming calls regarding order placement, product problems, service questions, order status and general customer concerns.

* Enter online orders from various online systems into our operating system for processing, careful to make note of any demographic changes, order requested times, and any notes that the hospice or family deems important.

* Responds to patient/client questions and problems.

* Maintain a high level of professionalism with customers and patients through every call, email or other source of communication in order to portray the company in the best light.

* Maintains a neat, clean personal appearance. Promotes teamwork among co-workers that includes assisting fellow CSRs, routers, and field operations as needed.

* Ability to work a flexible work schedule (including weekends) on a predetermined, rotating schedule.

* Demonstrates timeliness, courtesy, sincerity, and patience with dealing with customers and patients.

* Performs other duties as requested.

*Once trained will become remote.

*Customer service experience preferred

Bilingual preferred

Customer service benefits

Medical

Dental

PTO

4o1k with company matching

Shift Hours:

25-30 hours per week – M-F with rotating weekends

Customer service experience preferred

Bilingual preferred (with pay differential) .