Store Counter Trainee

NAPA Auto Parts; North Wilkesboro (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a leading company as a Store Counter Trainee, where you'll be the face of the retail store, assisting customers with their automotive needs. This role offers opportunities for career growth and a supportive team environment. You will engage with customers, provide solutions, and ensure a positive shopping experience, all while working in a fast-paced atmosphere. Whether you're experienced or willing to learn, this position is a great entry point into the automotive industry.

Benefits

Competitive pay

Excellent health benefits

401K

Opportunities for promotion

Comprehensive training

Qualifications

• Experience in a parts store or automotive industry, or willingness to learn.
• Excellent verbal and written communication skills.

Responsibilities

• Providing auto parts answers to customers in person and over the phone.
• Delivering outstanding customer care and interactions.
• Using technology such as computers and cash registers.

Skills

Customer Service

Communication

Listening Skills

Education

High School Diploma or GED

Job description

Join to apply for the Store Counter Trainee role at NAPA Auto Parts.

We are more than just a Parts Store and are looking for talented individuals to join our NAPA family! As a NAPA Counter Sales associate, you are the "face of the retail store" and the go-to person for customers' automotive needs. You don’t need to be able to tear down engines—though that’s a bonus—but a background and knowledge of automotive parts are essential. This role is a great opportunity whether you want to build a career as a Parts Specialist, work full or part-time, or just get your foot in the door to explore other careers with us.

What You Will Be Doing

• Providing auto parts answers and solutions to retail and wholesale customers in person and over the phone.
• Using your parts knowledge to assist team members in answering customer questions.
• Delivering outstanding customer care and interactions.
• Bringing customer focus and energy to our fast-paced stores.
• Welcoming retail customers and engaging with them to ensure a positive experience.
• Using technology such as computers, cash registers, telephones, and paper catalogs.

This Is The Right Opportunity For You If You

• Enjoy helping customers with auto parts and service questions.
• Have gained experience in the automotive industry or through tinkering and repairing cars and trucks.
• Are willing to learn all things automotive if you lack background.
• Want to grow your career within a team that offers opportunities for advancement.

What You’ll Need

• Valid Driver’s License.
• Experience in a parts store or automotive industry, or willingness to learn.
• High School Diploma or GED; technical or trade school courses are a plus.
• Excellent verbal and written communication skills.
• Love fast-paced retail environments.
• Strong listening skills and empathy for customers.

Additional Qualifications (Not Required but a Plus)

• Background or passion for automotive, heavy equipment, farm industry, diesel, marine, or dealership.
• Experience in a parts store, auction, retail, or auto body/collision.
• Knowledge of cataloging and inventory management systems.
• Customer-centric attitude.
• ASE Certifications.

What’s In It For You

• Great team and brand.
• Competitive pay.
• Excellent health benefits and 401K.
• Stable company with a family-like culture.
• Opportunities for promotion and career development.
• Comprehensive training and ongoing support.

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