Store Consultant: Printing, Signs & Shipping Expert

FedEx Office; Fort Worth (TX); In loco; USD 28.000 - 42.000; Tempo pieno

Descrizione del lavoro

FedEx Office in Fort Worth, TX is hiring a Store Consultant to deliver a positive customer experience by using consultative sales skills. You will handle orders, advise on print, signs & graphics, and shipping solutions while operating store equipment and maintaining standards.

The role requires 6+ months of experience and a high school diploma, plus strong verbal and written communication. You will work as part of a retail team, processing transactions and supporting store operations daily.

Competenze

• High school diploma or equivalent education.
• 6+ months of specialized experience.
• Excellent verbal and written communication skills.

Mansioni

• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need.
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services.
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer.
• Takes complex customer orders using order systems and provides accurate pricing information.
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents.
• Maintains a safe, clean and orderly retail Store.
• Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change.
• Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability.
• Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage.
• Takes preemptive action to prevent errors and waste.
• Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits.
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures.

Conoscenze

Consultative selling

Customer service

Verbal communication

Written communication

Formazione

High school diploma or equivalent

Descrizione del lavoro

FedEx Office in Fort Worth, TX is hiring a Store Consultant to deliver a positive customer experience by using consultative sales skills. You will handle orders, advise on print, signs & graphics, and shipping solutions while operating store equipment and maintaining standards.

The role requires 6+ months of experience and a high school diploma, plus strong verbal and written communication. You will work as part of a retail team, processing transactions and supporting store operations daily.