Store Consultant: Printing, Shipping & Graphics Pro

FedEx Office; Illinois; On-site; USD 52,580,000 - 61,789,000; Full time

Job summary

FedEx Office is seeking a Store Consultant to deliver a positive customer experience by using consultative skills to anticipate needs and provide solutions. The role covers print, signs & graphics, and shipping, handling orders, pricing, and coordinating store activities.

The Store Consultant operates printing and shipping equipment, manages production queues, and maintains a safe, clean retail environment while supporting high-volume service standards.

Qualifications

• High school diploma or equivalent
• 6+ months of specialized experience
• Excellent verbal and written communication skills

Responsibilities

• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer
• Takes complex customer orders using order systems and provides accurate pricing information
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
• Maintains a safe, clean and orderly retail Store

Skills

Customer service

Communication

Sales

Product knowledge

Teamwork

Cash handling

Education

High school diploma or equivalent

Tools

POS system

Shipping equipment

Printing equipment

Job description

FedEx Office is seeking a Store Consultant to deliver a positive customer experience by using consultative skills to anticipate needs and provide solutions. The role covers print, signs & graphics, and shipping, handling orders, pricing, and coordinating store activities.

The Store Consultant operates printing and shipping equipment, manages production queues, and maintains a safe, clean retail environment while supporting high-volume service standards.