Store Consultant: Printing & Shipping Expert

FedEx Logistics; Panama City (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

FedEx Office in the United States is seeking a Store Consultant to deliver a positive customer experience while leveraging consultative skills to anticipate needs and provide solutions. You will handle orders, pricing, and product information, and manage the store’s production queue and equipment.

The role requires strong communication and the ability to work with diverse duties from printing to shipping. This on-site position emphasizes accuracy, safety, and a proactive customer service

Qualifications

• High school diploma or equivalent education.
• 6+ months of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need.
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services.
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer.
• Takes complex customer orders using order systems and provides accurate pricing information.
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents.
• Maintains a safe, clean and orderly retail Store.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Job description

FedEx Office in the United States is seeking a Store Consultant to deliver a positive customer experience while leveraging consultative skills to anticipate needs and provide solutions. You will handle orders, pricing, and product information, and manage the store’s production queue and equipment.

The role requires strong communication and the ability to work with diverse duties from printing to shipping. This on-site position emphasizes accuracy, safety, and a proactive customer service