Store Consultant: Printing, Graphics & Shipping Pro

FedEx Office and Print Services; Norwalk (CT); On-site; USD 43,000 - 51,000; Full time

Job summary

FedEx Office in Norwalk, CT is seeking a Store Consultant to deliver a positive customer experience and provide expert guidance on print, signs & graphics, and shipping products. The role includes taking orders, pricing, coordinating store activities, and maintaining equipment and stock.

The ideal candidate will demonstrate consultative selling, strong communication, and teamwork while handling varied tasks in a fast-paced environment. This position is based in-store with regular business hours.

Qualifications

• High school diploma or equivalent.
• 6+ months of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Follows instructions of supervisors and assists other team members in performing store functions.
• Assists in the training of store team members.
• Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need.
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services.
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer.
• Takes complex customer orders using order systems and provides accurate pricing information.
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents.
• Maintains a safe, clean and orderly retail Store.

Skills

Customer service

Communication

Teamwork

Multitasking

Education

High school diploma or equivalent

Tools

POS terminal

Printing equipment

Shipping equipment

Job description

FedEx Office in Norwalk, CT is seeking a Store Consultant to deliver a positive customer experience and provide expert guidance on print, signs & graphics, and shipping products. The role includes taking orders, pricing, coordinating store activities, and maintaining equipment and stock.

The ideal candidate will demonstrate consultative selling, strong communication, and teamwork while handling varied tasks in a fast-paced environment. This position is based in-store with regular business hours.