Store Consultant: Print, Signs & Shipping Expert

FedEx; Greensboro (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

FedEx Office in Greensboro, NC seeks a Store Consultant to deliver a positive customer experience across print, signs & graphics, and shipping. You will take orders, provide pricing and product information, and guide customers to FedEx Office products and services.

You’ll operate equipment, manage the production queue, and maintain a safe, clean store environment. The role requires good verbal and written communication, the ability to handle complex orders, and a willingness to assist in

Qualifications

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills

Responsibilities

• Follows instructions of supervisors and assists other team members in performing store functions
• Assists in the training of store team members
• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer
• Takes complex customer orders using order systems and provides accurate pricing information
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
• Maintains a safe, clean and orderly retail Store
• Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
• Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
• Takes preemptive action to prevent errors and waste
• Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures

Skills

Verbal and written communication

Customer service

Retail environment

Education

High school diploma or equivalent education

Job description

FedEx Office in Greensboro, NC seeks a Store Consultant to deliver a positive customer experience across print, signs & graphics, and shipping. You will take orders, provide pricing and product information, and guide customers to FedEx Office products and services.

You’ll operate equipment, manage the production queue, and maintain a safe, clean store environment. The role requires good verbal and written communication, the ability to handle complex orders, and a willingness to assist in