Store Colleague - Full Time

JD Sports Fashion PLC; Birmingham (AL); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

JD Sports Fashion PLC is seeking a Store Colleague to deliver an outstanding in-store experience, greet customers, and maintain presentation standards on the shop floor in Birmingham. You will work with a supportive team to ensure products are available, displayed well, and transactions run smoothly.

This role emphasizes customer service, product knowledge, and collaboration to meet sales objectives and uphold the brand’s high standards.

Qualifications

• Able to engage positively with customers and colleagues.
• Good organizational skills and the ability to manage tasks effectively.
• Willingness to learn new skills and follow company processes.

Responsabilités

• Deliver a positive and welcoming experience for customers and provide product information.
• Identify customer needs, recommend suitable products, and promote complementary items.
• Maintain high standards of presentation and keep displays tidy and well stocked.
• Process transactions and support stock handling and deliveries.
• Use store systems to support daily operations and customer inquiries.

Connaissances

Customer engagement

Teamwork

Organizational skills

Collaboration

Willingness to learn

Description du poste

Role Overview

As a Store Colleague, you’ll play an important role in delivering outstanding experience every day, helping customers feel valued, supported, and excited about our products.

You’ll play an active role on the shop floor by greeting customers confidently, keeping displays looking sharp, replenishing stock, and maintaining high service and presentation standards. With a positive attitude, great teamwork, and a passion for helping people, you’ll help keep the store running smoothly and showcase the high standards we are known for.

If you’re ready to step into a fast-paced retail environment, learn new skills, and be part of a supportive team, this is your opportunity to make an impact and build a strong foundation for your future career.

Key Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills & Experience

• Ability to adapt approach and communication style to different people and situations.
• Ability to engage positively with customers and colleagues.
• Good organisational skills and the ability to manage tasks effectively.
• Ability to work collaboratively.
• Willingness to learn new skills and follow company processes and procedures.

Desirable Attributes

• A genuine passion for brands, trends, and the latest products.
• Proactive attitude, with the confidence to approach customers and support sales opportunities.
• Strong attention to detail, ensuring the shop floor always looks sharp and ready.
• Self-motivation, with a commitment to personal development and continuous improvement.