Sales Associate

ZARA; Boston (MA); On-site; USD 21,000 - 28,000; Full time

Job summary

ZARA in Boston is seeking a store assistant to help customers with fashion needs and contribute to store goals. The role spans sales floor, cash register and stock room, requiring a positive attitude and teamwork.

You will stay up-to-date on the latest products, assist at the register, help with stock replenishment, and ensure a smooth, friendly shopping experience for every guest.

This position offers an opportunity to develop in a fast-paced retail environment within the Zara brand.

Qualifications

• Strong communication skills and a customer-first mindset.
• Friendly and empathetic personality with a proactive attitude.
• Ability to work as part of a team in a fast-paced store.
• Passion for fashion and trends.

Responsibilities

• Greet customers and direct them to self-checkout or cashier.
• Process transactions and ensure smooth checkout.
• Maintain store layout and product knowledge.
• Assist in stock management and replenishment.
• Help meet store sales targets.
• Communicate clearly with peers and managers.
• Support shrinkage control and safety regulations.

Skills

Friendliness

Communication

Team player

Customer service

Fashion awareness

Job description

The main responsibility of a store assistant is to serve the customer needs. With a global mindset, assistants will collaborate with colleagues and support the fulfillment of their store's objectives. This includes all sections of the store (sales floor, cash register and stock room) Assistants will be passionate for fashion and trends, friendly and empathetic to offer good customer service. You will be positive and have an optimistic attitude. Additionally, you will have strong communication skills, ability to work in a team with a proactive and dynamic approach not limited to professional ambition and projection in the chain.

Key Responsibilities

CASHIER

Welcomes the customer and directs traffic to either self checkout or standard register

Key role to keep the flow of customers at the checkout.

You know all the cash operations and processes to support the customer at the time of purchase.

Ensure the use of all registers in a balanced way, ensuring a good shopping experience. You are characterized by being a good communicator, friendly and decisive.

SALES

Always up to date on the newest product in store.

Understands the store layout, distribution and sections.

Know all the devices in the store (checkout, iPOD, PDA...) and manage the applications (ITX Stock, 25,...)

Offer good customer service by catering to their needs.

Know and correctly execute operations at the points of interaction with the customer (checkout, fitting room, size collection point)

You are concerned, in general, with the order of your workspace.

Know the location of all products.

Ensure proper and quick replacement.

Collaborate to achieve store sales goals.

Communicate effectively, openly, and transparently with peers and managers.

Help control SHRINKAGE.

You comply with occupational risk prevention and occupational health and safety regulations.

STOCK

Supports the Operations Manager to organize stockroom based on KPIs to optimize productivity

Helps with the management of inventory and product flow

Execute replenishment of shop floor to support customer experience

Fulfillment of omnichannel related processes (SINT) Continuous communication and feedback with supervisor and team.

Responsible for compliance with occupational risk prevention, health and safety regulations

Personal Profile

• Passion for fashion and trends.
• Friendly and empathetic personality to offer good customer service.
• Positive and optimistic attitude.
• Ability to work in a team.
• Proactivity and dynamism.
• Professional ambition and projection in the chain.