Store Clerks

LITTLE GENERAL STORE INC; Pruntytown (WV); On-site; USD 22,000 - 30,000; Full time

Job summary

Little General is seeking a Customer Service Representative at the Pruntytown location. You will handle sales transactions, greet customers, assist with product locating, and help keep the store clean and organized.

Role requires strong English communication, ability to upsell, and adherence to all tobacco, alcohol and lottery regulations, with a focus on safety and customer satisfaction.

Qualifications

• Must have excellent customer service and communication skills.
• Able to upsell related products and promote loyalty programs.
• Accurate cash handling and payment processing.
• Maintain stock levels and shelf pricing.
• Adhere to all safety, alcohol, tobacco and lottery regulations.

Responsibilities

• Present a well-groomed, professional image at all times.
• Greet customers with a smile and assist with locating products.
• Record sales on the register and provide correct change when needed.
• Understand and follow approved payment systems and processes.
• Keep store clean, stocked and safe for customers and staff.
• Assist in stock checks and maintain merchandising standards.
• Observe and report suspicious activity to the Manager on duty.
• Complete Daily Shift Report and perform other duties as assigned.

Skills

Customer service

Upselling

Cash handling

Stock replenishment

Safety compliance

Communication

Education

English proficiency

Tools

Cash register

POS system

Job description

Job Details

Job Location: Little General Pruntytown 7510 - Grafton , WV 26354

Position Classification: Full Time or Part Time

Position Reports To: Retail Store Manager and/or Assistant Manager

Minimum Education: Must be able to speak, read and write in English.

Position Overview: The Customer Service Representative is Little General’s primary customer contact. They perform all sales transactions, make sure the store is properly stocked, and share in the duties of keeping the store clean and safe. Must be minimum eighteen (18) years of age to sell tobacco, lottery products and alcohol.

Physical Demands:

• Ability to lift, push, pull, and carry boxes and /or equipment weighing up to 50 pounds;
• Ability to stand and walk for extended periods of time (95%), Sitting (5%);
• Ability to climb, balance, reach, grab, stoop, crawl, bend, and crouch for extended periods;
• Ability to use close, distant, color and peripheral vision, depth perception and visual focus.
• Ability to smell and identify odors;
• Ability to clearly hear and interpret voice commands and telephone communications;

Primary Responsibilities:

1. Present a well-groomed, professional image at all times.
2. Have a positive attitude. Greet and welcome all customers with a smile.
3. Help customers locate product(s) whenever necessary.
4. “Upsell” related products whenever appropriate.
5. Record all sales on cash register and collect payment. Provide correct change if required.
6. Understand all approved payment systems and transaction processes.
7. Understand and strictly follow state laws regarding lottery, alcohol and tobacco sales.
8. Promote enrollment and participation in all Loyalty Programs. (Plenti, BP, etc.)
9. Closely observe property and report any suspicious activity to the Manager on duty.
10. Monitor gas pumps to prevent “drive off” theft. Report all occurrences to Manager on duty.
11. Report any malfunctioning equipment or systems to the Manager on duty.
12. Stock coolers and shelves to ensure products are available and properly priced.
13. Maintain sanitary conditions in all food service areas to meet local health standards.
14. Actively participate in cleaning and maintaining a safe store.
15. Adhere to Locked Door policy if in effect.
16. Understand and be able to execute all security and emergency protocols.
17. Report any customer accident or injury the Manager on duty.
18. Understand and adhere to all Little General corporate and handbook policies.
19. Report any problem to the Manager on Duty.
20. Complete Daily Shift Report at the end of each shift.
21. Other duties as may be assigned.

Qualifications