Store Clerks

LITTLE GENERAL STORE INC; Alderson (WV); On-site; USD 25,000 - 35,000; Full time

Job summary

LITTLE GENERAL STORE INC in Alderson, WV is seeking a Customer Service Representative. This role involves ensuring customer satisfaction through sales transactions and maintaining an organized store environment.

The ideal candidate must be at least 18 years old, proficient in English, and capable of performing various physical tasks. They will greet customers, handle cash, and promote products.

Qualifications

• Must be at least 18 years old to sell certain products.
• Must be able to speak, read, and write in English.

Responsibilities

• Greet and assist customers with a positive attitude.
• Record sales transactions on the cash register.
• Monitor gas pumps to prevent theft.
• Maintain store cleanliness and safety.
• Follow state laws regarding sales.

Skills

Customer service orientation

Communication skills

Cash handling

Upselling techniques

Education

Minimum age of 18

English language proficiency

Job description

Job Details

Location: Little General Alderson 2150 - Alderson WV, WV 24910

Shift: Any

Position Classification: Full Time or Part Time

Reports to: Retail Store Manager and/or Assistant Manager

Minimum Education: Must be able to speak, read, and write in English.

Overview

The Customer Service Representative is Little General’s primary customer contact. They perform all sales transactions, ensure the store is properly stocked, and share in the duties of keeping the store clean and safe. Must be a minimum of eighteen (18) years of age to sell tobacco, lottery products, and alcohol.

Physical Demands

• Ability to lift, push, pull, and carry boxes and/or equipment weighing up to 50 pounds.
• Ability to stand and walk for extended periods of time (95%), sitting (5%).
• Ability to climb, balance, reach, grab, stoop, crawl, bend, and crouch for extended periods.
• Ability to use close, distant, color, and peripheral vision, depth perception, and visual focus.
• Ability to smell and identify odors.
• Ability to clearly hear and interpret voice commands and telephone communications.

Primary Responsibilities

1. Present a well‑groomed, professional image at all times.
2. Have a positive attitude. Greet and welcome all customers with a smile.
3. Help customers locate product(s) whenever necessary.
4. Upsell related products whenever appropriate.
5. Record all sales on the cash register and collect payment. Provide correct change if required.
6. Understand all approved payment systems and transaction processes.
7. Understand and strictly follow state laws regarding lottery, alcohol, and tobacco sales.
8. Promote enrollment and participation in all loyalty programs. (Plenti, BP, etc.)
9. Closely observe property and report any suspicious activity to the manager on duty.
10. Monitor gas pumps to prevent “drive off” theft. Report all occurrences to manager on duty.
11. Report any malfunctioning equipment or systems to the manager on duty.
12. Stock coolers and shelves to ensure products are available and properly priced.
13. Maintain sanitary conditions in all food service areas to meet local health standards.
14. Actively participate in cleaning and maintaining a safe store.
15. Adhere to locked door policy if in effect.
16. Understand and be able to execute all security and emergency protocols.
17. Report any customer accident or injury to the manager on duty.
18. Understand and adhere to all Little General corporate and handbook policies.
19. Report any problem to the manager on duty.
20. Complete daily shift report at the end of each shift.
21. Other duties as may be assigned.

Qualifications

Must be a minimum of 18 years of age. Must be able to speak, read, and write in English.