Store Clerk

Salvation Army Corp; Jacksonville (NC); On-site; USD 16,531,000 - 20,664,000; Full time

Job summary

Salvation Army Corp in Jacksonville, NC is hiring for a Customer Service Associate at our Thrift Store. You will ring up sales, process cash, and ensure accurate change and receipts while helping customers with pricing, policies, and directions.

Responsibilities include assisting donors, organizing displays, keeping the register area neat, answering phone inquiries, and coordinating donation pickups as needed. A high school diploma or GED and retail experience are preferred.

Qualifications

• High School diploma or GED; retail experience preferred.
• Ability to read, write, and communicate in English effectively.
• Experience operating a cash register and counting change.
• Ability to stand, walk, and lift for extended periods.
• Good attendance and reliable schedule.

Responsibilities

• Ring up sales and handle cash accurately; prepare receipts.
• Assist customers with pricing questions and store policies.
• Process donations and provide tax receipts as needed.
• Maintain neat store area and stock, assist loading/unloading donations.
• Answer store phone and provide directions when needed.

Skills

Customer service

Cash handling

Math skills

Communication

English fluency

Education

High School diploma or GED

Tools

POS system

Job description

This position is located in our Jacksonville, NC Thrift Store Location.Customer Service (80%)Assists customers purchasing items f rom The Salvation Army by ringing -up sales utilizing a cash register;collects monies, counts change and prepares receipts; prepares and packages purchased items;prepares and balances the cash drawer and runs routine register print -outs; prepares and delivers bankdeposits; ensures the security and accountability of all cash register funds and sales records inaccordance with established operating procedures.Assists customers by explaining store policy and responding to questions regarding the pricing and/orpurchasing of items; ensures that all customers visiting the store have a pleasant experience.Assists customers who are donating items to The Salvation Army; directs customers to the properloading/unloading area, assists with hauling donations to the storage area; prepares and provides taxreceipts as needed.Answers the store telephone in a tactful and courteous manner; assists customers by responding toquestions and providing directions and/or general information; may schedule and record donation pick -ups.Store Orderliness and Cleanliness (20%)Maintains the neatness and security of the cash register area; ensures that forms, bags, etc. areadequately stocked.Places and arranges items in the store as directed; checks all store displays to ensure that items aremaintained and displayed in a neat and orderly manner; rotates and/or rearranges stock as directed;returns items to the proper location af ter customer's have handled.Cleans all display racks and shelves; sweeps and mops f loors; cleans windows and mirrors; ensures thatthe store is maintained in a clean and inviting manner.Education and Experience:High School diploma or G.E.D. and experience working in a retail store preferred,orAny equivalent combination of training and experience which provides the required knowledge, skills, and abilities.Knowledge of ef fective customer service techniques.Ability to meet attendance requirements.Ability to read, write and communicate the English language ef fectively.Ability to operate a cash register, perform routine mathematical computations and count change.Ability to perform continuous walking, stooping, standing, and some climbing.Ability to perform routine mathematical computations and count change.Ability to perform f requent walking and/or standing, kneeling, or squatting relieved by lesser periods ofsitting.