Store Bar Lead

Rebag; New York (NY); On-site; USD 29,000 - 33,000; Full time

Job summary

Rebag is hiring a Store Bar Lead for its WTC retail store. You will oversee product sourcing, advise clients, and process items for resale while delivering an elevated customer experience. The role involves managing CRM-driven relationships and supporting inventory operations in a fast-paced, tech-forward environment.

We expect knowledge of luxury goods, strong sales ability, and comfort with CRM tools. Hourly compensation ranges from $21 to $24, based on experience and seniority.

Qualifications

• Knowledge about luxury goods and resale industry.
• Experience with clienteling/outreach tools and CRM systems.
• Proven track record of driving sales and meeting deadlines.

Responsibilities

• Deliver best-in-class experience to every client to build familiarity and trust.
• Capture client information to build a stronger connection.
• Manage inventory and train staff on sourcing systems.
• Educate clients on Rebag’s technology and resale industry.
• Achieve sales targets consistently.
• Plan and execute schedules for store bar and ensure deadlines are met.

Skills

Luxury goods

CRM experience

Sales driven

Multitasking

Time management

Communication

Tools

CRM platforms

Job description

Rebag ( rebag.com ), the ultimate destination for buying and selling the most coveted designer handbags, is an e-commerce company reimagining the role of luxury in the secondary market. Rebag has opened a world of endless access to luxury, with a unique business model that puts the seller first, offers upfront payment, and makes the resale experience smooth and clutter-free.

Since its inception, Rebag has catered to a rapidly growing segment of consumers who are exploring ownership of luxury goods in a sustainable and affordable way. The company operates online and in stores, with nine locations in Los Angeles, New York and Miami. Founded in 2014 by a team out of Harvard Business School, Rebag is backed by prestigious venture capital investors including General Catalyst, Novator, Crosslink and FJLabs, and has raised $100m in funding to date. Rebag is headquartered in New York City and employs a team of 150.

Role Description:

Rebag is actively seeking a Store Bar Lead. This role oversees the product sourcing side of our retail business, where clients visit our stores to sell and trade their luxury items with us. A Store Bar Lead is focused on delivering a best-in-class experience to every client looking at selling their once-loved item working out of our WTC retail store. This client-focused role involves efficiently advising, educating, processing customers' products, and assisting customers. Candidates are responsible for providing an elevated customer experience to confidently interact and engage with customers. This is a true start-up sales environment that is led by ground-breaking technology.

Job Responsibilities:

Deliver best-in-class experience to every client to build familiarity, comfort, and trust

Capture client information that will build a stronger connection

Sustain client relationship through CRM systems, manage personal client book and converting sales digitally (through OMNI)

Manage inventory system for store

Train and assist, along side retail operation team, all store employees on Inventory sourcing systems

Educate every client on C.L.A.I.R. technology and the resale industry

Manage customer ticket system for store and ensure all employees are following proper protocol

Audit all inventory purchased from customer

Engage and assist in selling items to customers daily

Achieve sales target consistently

Plan and execute schedule for store bar and ensure deadlines are met

Communicate to store team clear expectations and training of product buying platforms

How We Measure Success:

Sales target consistently achieved

Achieving 60% repeat business

Ensuring that Digital conversion and Store conversion is being met

Team is achieving operational training average score on our training platform

Store team is executing company standards on the floor at al times

Customer are bringing merchandise into store to Trade

Operational tasks are being completed by their due dates

Assisting Store Director and Omni Client Experience Manager in retention of team and succession planning of future leaders.

What We Expect You to Bring To The Table:

Knowledge about luxury goods and research and understanding of the resale industry

Understanding of what Rebag does, who are our competitors and why Rebag is an essential leader in the resale industry

Luxury fashion experience in sales and have a knowledge of the luxury resale market

Experience with CRM and a variety of clienteling/outreach tools, experience with inventory platforms

Self-motivated and strong background in driving sales

Proven track record of exceptional performance, high productivity and meeting deadlines

Multitasking and strong time management

Excellent written and verbal communication skills; must be able to present data in an organized manner

Hourly Rate: $21-$24 (based on experience and seniority)

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Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Rebag’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.