Client Advisor - WTC

Rebag; New York (NY); On-site; USD 28,000 - 34,000; Full time

Job summary

Rebag in the United States seeks a Store Experience Lead to drive sustainability in fashion by capturing leads, building rapport, and converting interest with charismatic product presentations.

You will educate customers on resale benefits, support sales peers, and nurture relationships to convert new business into Rebag fans who share our story with friends and family.

Qualifications

• Team-oriented and able to work cross-functionally.
• Strong organizational and time-management skills.
• Ability to work across multiple systems.
• Enthusiastic about fashion, sustainability, and customer experience.
• Relatable and comfortable approaching new faces.
• Passion for fashion and sustainability.
• Self-starter who welcomes new challenges.
• Ambitious and focused on best-in-class performance.
• Able to present a case study on the industry and Rebag leadership.
• Lead by example in all duties.
• Willing to work on weekends and evenings.
• Legally authorized to work in the United States.

Responsibilities

• Maintain the highest degree of customer service to deliver an elevated experience.
• Strive to meet/exceed personal, category, and store sales goals and KPIs.
• Collect client data and build relationships for new client acquisition and retention.
• Act as a brand ambassador representing Rebag’s values and service.
• Provide product and customer feedback to management.
• Support product launches and client service initiatives.
• Participate in training on product knowledge and new arrivals.
• Build knowledge of trends and designers/brands.
• Ensure store visual merchandising standards are met.
• Handle stock operations, orders, and processing.
• Follow company policies and Rebag Bar philosophy.
• Perform store maintenance tasks as needed.
• Multi-task and adapt to ad hoc requests.

Skills

Teamwork

Organization

Multisystem work

Enthusiasm

Communication

Fashion sustainability

Self-starter

Ambition

Presentation

Leadership

Weekends/evenings

US work authorization

Job description

Rebag, the ultimate destination for buying and selling the most coveted designer handbags and accessories, is an e-commerce company reimagining the role of luxury in the secondary market. Rebag has opened a world of endless access to luxury, with a unique business model that puts the seller first, offers upfront payment, and makes the resale experience smooth and clutter-free.

Since its inception, Rebag has catered to a rapidly growing segment of consumers who are exploring ownership of luxury goods in a sustainable and affordable way. The company operates online and in stores, with locations in Los Angeles, New York, Miami, and Connecticut. Founded in 2014 by a team out of Harvard Business School, Rebag is backed by prestigious venture capital investors including General Catalyst, Novator, Crosslink and FJLabs, and has raised over $100m in funding to date. In 2020, Rebag was named one of Fast Company’s Most Innovative Companies. Rebag has been featured in the New York Times, Business of Fashion, VOGUE, TechCrunch and more.

Role Overview

Our Store Experience Leads are the critical contributors to driving sustainability in the fashion industry. In this role, you will be responsible for capturing leads, building rapport, and converting them through a charismatic presentation of our product and superb follow-through.

You will be challenged to support your sales peers, build customer relationships, educate others about resale and match the benefits of selling their once loved luxury items to the needs of your customers. At the end of the day, you will be measured and rewarded for your ability to convert new business and also your ability to create Rebag fans who will tell our story to their friends and family.

To succeed at Rebag, you must be energetic, highly organized, and hard-working. You should have a passion for fashion, sustainability, and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.

Job Responsibilities

• Maintain the highest degree of customer service to effectively communicate and provide an elevated customer experience.
• Strive to meet/exceed personal, category and store sales goals and KPIs.
• Collect client data and effectively build client relationships to support new client acquisition, and retention.
• Act as a brand ambassador representing all that Rebag stands for, offering the highest level of customer service, aiming to delight and surprise.
• Communicating product and customer feedback to the management team.
• Support all company initiatives as they relate to product launches, client service and selling.
• Participate in regular training/meeting sessions as needed on product knowledge and new arrivals.
• Build upon your strong knowledge of trends and designers/brands.
• Ensure store visual merchandising standards are met and maintained.
• Responsible in stock operations, processing and properly handling online purchase orders.
• Adhere to company policies and procedures at all times.
• Maintain all practices, policies and systems as specified by the Rebag Bar philosophy
• Perform store maintenance functions as needed or assigned.
• Able to multi-task and coordinate efficiently.
• Be flexible with working hours and efficiently deal with any additional ad hoc requests.

Requirements

• Team-oriented and possesses the ability to work cross-functionally with other groups.
• Strong organization, prioritization and time management skills; highly attentive to detail.
• Ability to work across multiple systems.
• Enthusiastic and passionate about the changes in the resale industry.
• Relatable and conversationalist not afraid of getting to new faces
• Passion for Fashion and Sustainability
• Self-starter who likes to enjoy a new challenge
• Ambitious and willing to achieve goals set forth and wanting to be best-in-class at all things you set your mind to
• Able to present a case study on the industry and what makes Rebag a leader in the Industry
• Lead by example at all times
• Ability to work weekends and evenings
• Legal right to work in the United States

Hourly Rate: $20-$25

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Rebag’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.