Store Associate (Zone)

Sherwin-Williams; Rock Hill (SC); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company in the paint industry is seeking a Store Associate to enhance customer satisfaction and drive sales in retail stores. The role involves providing excellent service, maintaining store standards, and assisting customers with their needs. Ideal candidates should possess strong sales skills and a commitment to customer service, with the ability to work flexible hours. Join us to be part of a dynamic team focused on delivering quality products and services.

Qualifications

• Must be at least 18 years old.
• Ability to lift up to 50 lbs frequently.

Responsibilities

• Provide excellent sales service to ensure high customer satisfaction.
• Assist customers in person and over the phone.
• Meet sales goals regularly.

Skills

Customer Service

Sales

Multilingual

Education

High School diploma or GED

Job description

This position is essential to the success of our retail stores. Store associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store.

Store associates are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.

Job duties involve contact with customers, including minors, and access to cash, electronic equipment, personal information, store merchandise, and other items of value. Access may be supervised or unsupervised. The Company reviews criminal history to protect its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

The individual selected for this role will work within a 20-mile radius of Store #2582, located at 1240 Cherry Road, Rock Hill, SC 29732, and may also work at:

• Store #2651, 4160 Doby's Bridge Road, Indian Land, SC 29707
• Store #2917, 1724 Pleasant Road, Fort Mill, SC 29708
• Store #3712, 2166 Manna Court, Rock Hill, SC 29730

Qualifications

Minimum Requirements:

• Must be at least 18 years old
• Legally authorized to work without sponsorship
• Valid, unrestricted Driver’s License
• Ability to lift up to 50 lbs frequently and 70 lbs occasionally
• Willingness to work flexible hours, including evenings and weekends

Preferred Qualifications:

• High School diploma or GED
• At least 1 year of experience in delivery, retail, or customer service
• Experience selling paint and related products
• Experience operating tinting and mixing equipment
• Multilingual abilities, including Spanish

Responsibilities

• Provide excellent sales service to ensure high customer satisfaction
• Assist customers in person and over the phone by identifying needs and recommending products
• Build trust with wholesale and retail customers
• Process sales accurately according to policies
• Meet sales goals regularly
• Maintain accurate work order files and formulas
• Pull products from shelves or warehouse
• Tint and mix products per customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load and unload delivery trucks and assist with deliveries
• Maintain clean and stocked areas
• Stay informed about products and discuss options with customers
• Follow inventory control procedures
• Suggest sales improvements