Store Associate: Truck Unloader & Customer Experience

The TJX Companies, Inc.; Newport News (VA); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Healthcare options

Job summary

The TJX Companies, Inc. is seeking a customer-focused associate at Homesense in Newport News, VA.

You will deliver a highly satisfying customer experience, engage with shoppers, maintain store standards, and support loss prevention and merchandising procedures. You will be cross-trained to assist in multiple areas as needed and must be able to work a flexible schedule, maintain integrity, and contribute to a positive store culture.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

excellent customer service

flexible schedule

strong communication

organizational skills

multi-tasking

adaptability

team player

Job description

The TJX Companies, Inc. is seeking a customer-focused associate at Homesense in Newport News, VA.

You will deliver a highly satisfying customer experience, engage with shoppers, maintain store standards, and support loss prevention and merchandising procedures. You will be cross-trained to assist in multiple areas as needed and must be able to work a flexible schedule, maintain integrity, and contribute to a positive store culture.