Store Associate / Phone Repair Tech

batteriesplus; Huntsville (AL); On-site; USD 18,597 - 19,975; Full time

Benefits offered by this job

Health Insurance Available

Employee discount

Flexible schedules

Sales incentives

Job summary

Batteries Plus Bulbs in Huntsville, AL is seeking a motivated Customer Service Associate to assist customers, test and repair devices, and stock shelves in a fast-paced retail setting. No experience required—we provide on-the-job training and a path to certification.

Earn an hourly wage of $13.50–$14.50 with daily sales bonuses, plus health insurance and flexible scheduling. The role involves answering phones, helping customers choose products, and supporting store operations while you learn

Qualifications

• Reliable transportation is required.
• HS diploma or equivalent required.
• Ability to learn quickly with minimal guidance.
• Strong attention to detail and prioritization skills.
• Excellent verbal and written communication; customer-focused.

Responsibilities

• Assist customers with purchases and inquiries in a fast-paced retail setting.
• Test and repair devices; replace batteries and other items as needed.
• Maintain inventory, stock shelves, and ensure store cleanliness.
• Answer phones and support general store operations.

Skills

motivated

customer service

communication

computer aptitude

tech-savvy

self-motivated

Education

High school diploma or equivalent

Job description

Pay is 13.50 - 14.50 or more an hour based on previous experience, plus daily sale bonuses.

No experience required on the job training.

Daily sale bonuses include items of the month, battery installs and each completed phone repair.

$14.50 an hour will be achieved once all Phone Repair certifications are complete.

Full 38-40 hours a week

5 days a week

Great job for students! We can work with most school schedules.

Health Insurance Available

Who We Are Looking For?

We're looking for motivated Trusted Advisor who enjoy working with people and solving problems. Customer service is our business, and we aim to exceed our customers' expectations by listening, asking questions, researching, and then offering a solution. A successful advisor will identify and offer additional products that meet the needs of our customers. On a daily basis advisors work with smart phones, batteries, bulbs and other products that need to be tested and repaired. Additional duties include answering phones, inventory control, and general store operations.

Is This You?

Not a battery and bulb expert? No problem...we will train you! We're looking for associates who are EAGER TO WORK, ENJOY WORKING WITH THE PUBLIC, have a high level of computer aptitude, exhibit exceptional customer service skills, and are continually striving to increase their index of knowledge. Being tech-savvy is a huge plus. Ideal candidates will be organized self-starters with excellent communication skills. If you possess this skill set and experience in retail sales or device repair, we want to talk to you.

What We Offer

• Competitive hourly wage with the potential to earn additional income through sales incentives
• Employee discount
• Flexible schedules; some weekend and/or evening work is expected
• An exciting, fast-paced work environment

Who We Are

• Batteries Plus Bulbs is the nation's first, largest, and fastest-growing battery and light bulb franchise of its kind, becoming the single-source supplier for all battery and light bulb power needs.
• In 2016 Batteries Plus Bulbs formally added the "We Fix It Division" as the Premier Smartphone and Mobile Device repair destination.
• Batteries Plus Bulbs is a green company, committed to recycling practices that benefit the environment.
• Take your career to the next level and join a proven leader in the industry.
• Batteries Plus Bulbs stores are independently owned and operated.

Sales Associate / Customer Service Duties:

• Assist retail and commercial customers in the purchase of batteries, light bulbs, and other products (training provided)
• Replace batteries in vehicles, watches, key fobs, cell phones, and more (training provided)
• Maintain proper inventory by stocking and facing shelves
• Add on and upsell product
• Maintain store appearance and cleanliness

Tech Duties:

• Repair cell phones, tablets, and other devices as needed (training provided)
• Receive, pack, and ship devices
• Maintain proper inventory

Qualifications:

• MUST HAVE RELIABLE TRANSPORTATION
• H.S. diploma/equivalent
• Demonstrated technical aptitude and ability to quickly learn new processes and technologies with minimal guidance
• Demonstrated attention to detail and ability to effectively manage and track multiple commitments, effectively prioritize, follow up, and meet deadlines
• Excellent communication and customer service skills; strong customer service focus; ability to inform, teach, and train
• Working conditions are typical for a retail environment
• This position requires the employee to regularly use hands to handle or touch electronic products. The position also requires the employee to regularly use a computer and other office equipment, as well as tools.
• This position may require lifting up to 50 lbs. on a regular basis.