Store Associate FT

FALCON HOME HEALTH AND HOSPICE; Florence (KY); On-site; USD 17,000 - 21,000; Full time

Job summary

Falcon Home Health and Hospice is seeking a Retail Associate to greet customers, process transactions, and keep the store inviting and well-stocked. You will handle donations, merchandise displays, and maintain cleanliness to encourage repeat visits and strong community ties.

Responsibilities include processing payments, assisting with loyalty sign-ups, organizing donations, and maintaining pricing accuracy. Evening and weekend availability is preferred for flexible staffing.

Qualifications

• Friendly demeanor and ability to create positive interactions with customers and donors.
• Proficiently operate a cash register and process transactions accurately.
• Strong focus on ensuring the quality of items and making fair pricing decisions.
• Ability to lift up to 25 pounds and stand for shifts.
• Willingness to work evenings and weekends as needed.

Responsibilities

• Welcoming Customer Experience: Greet customers warmly, providing friendly and professional service that aligns with our mission.
• Accurate Transactions: Process cash and credit card payments with precision and enroll customers in loyalty programs.
• Merchandising and Quality Assurance: Display items according to guidelines and assist with visual merchandising, including endcaps and seasonal displays; inspect items for quality.
• Sorting and Donation Management: Organize donations into salable, salvage, and trash categories; hang, tag, and size salable apparel.
• Store Maintenance and Cleanliness: Maintain store appearance, restocking supplies, cleaning public areas, break rooms, restrooms, parking lots, and sidewalks.
• Production Goals and Documentation: Work efficiently to meet daily production targets, keeping accurate records.
• Market Awareness and Pricing: Stay informed on merchandise trends and use pricing guides to set fair prices.
• Team Communication: Foster positive communication and teamwork with colleagues and management.
• Safety Practices: Follow safety procedures when handling equipment and maintain a secure environment.
• Flexible Assistance: Support other thrift store locations and take on additional tasks as assigned.

Skills

Customer engagement

Cash handling

Attention to detail

Physical ability

Organizational skills

Math skills

Communication skills

Team player

Positive attitude

Policy awareness

Safety compliance

Availability

Job description

As a vital member of our team, the Retail Associate reports to the Retail Store Manager and plays a key role in creating a welcoming shopping experience. This position combines cashiering responsibilities—processing transactions and delivering outstanding customer service with merchandising and donation processing duties. Retail Associates ensure the store is inviting, well-stocked, and organized to foster repeat visits and strengthen community ties.

Job Duties:

• Welcoming Customer Experience: Greet customers warmly, providing friendly and professional service that aligns with our mission.
• Accurate Transactions : Process cash and credit card payments with precision and enroll customers in loyalty programs.
• Merchandising and Quality Assurance:
  • Display items according to guidelines and assist with visual merchandising, including endcaps and seasonal displays.
  • Inspect items for quality, identifying any defects such as tears or stains to ensure only the best products reach customers.
  • Pull, restock, and merchandise new goods on the sales floor to maintain a fresh and attractive shopping environment.
• Sorting and Donation Management:
  • Organize donations into salable, salvage, and trash categories, ensuring non-salable items are properly handled.
  • Hang, tag, and size salable apparel to prepare items for display.
• Store Maintenance and Cleanliness:
  • Collaborate with staff to maintain the store’s appearance, restocking supplies, cleaning public areas, and ensuring cleanliness in break rooms, restrooms, parking lots, and sidewalks.
• Production Goals and Documentation: Work efficiently to meet daily production targets, keeping accurate records to stay organized and on track.
• Market Awareness and Pricing: Stay informed on merchandise trends and competitive pricing, using pricing guides to set fair and accurate prices.
• Team Communication : Foster positive communication and teamwork with colleagues and management.
• Safety Practices: Follow safety procedures when handling equipment and contribute to maintaining a secure environment.
• Flexible Assistance: Support other thrift store locations and take on additional tasks as assigned.

POSITION REQUIREMENTS:

· Customer Engagement: Friendly demeanor and ability to create positive interactions with customers and donors.

· Cash Handling and Register Use: Proficiently operate a cash register and process transactions accurately.

· Attention to Detail: Strong focus on ensuring the quality of items and making fair pricing decisions.

· Physical Capability:

o Regularly lift, push, pull, or carry up to 25 pounds and remain on your feet during shifts.

o Comfortable working in a non-climate-controlled environment.

· Organizational and Math Skills : Basic math skills for pricing and documentation, with strong organizational abilities.

· Communication Skills: Good oral and written communication, paired with strong interpersonal skills.

· Team Player: Collaborative mindset with the ability to work both independently and as part of a team.

· Positive Attitude: Friendly and neat appearance, with a commitment to creating a welcoming atmosphere.

· Policy Awareness: Understand and adhere to company policies and procedures.

· Safety Compliance: Fully comply with safety directives to maintain a secure workplace.

· Availability: Willingness to work evenings and weekends as needed.