Store Associate & Manager Trainee

Earth Water; Town of Amherst (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic customer service representative who excels in fast-paced environments. This role emphasizes exceptional communication skills and a friendly telephone presence as you assist customers primarily over the phone. You will be responsible for maintaining office cash accuracy, ensuring compliance with lending regulations, and completing loan applications promptly. Join a company that values individual contributions and offers a competitive compensation package with full benefits, including health insurance and a 401(k) plan. If you thrive on helping others and enjoy a rewarding work environment, this could be the perfect opportunity for you.

Benefits

Company paid Health insurance (employee only)

Competitive 401(k) with match

Life and Dental benefits

Paid holidays and vacation

Profit Sharing

Closed on Sundays

Qualifications

• Must be 18 years or older with a valid driver's license.
• Ability to pass a criminal background check is required.

Responsibilities

• Provide exceptional customer service primarily over the phone.
• Ensure compliance with state and federal lending regulations.

Skills

Customer Service Skills

Communication Skills

Sales Experience

Collections Experience

Education

High School Diploma or Equivalent

Job description

Job Responsibilities
In this customer service role the majority of customer interaction will be over the phone; a friendly telephone presence and effective communication skills are essential. We are looking for a results-driven individual who thrives in a fast paced environment.

• Providing exceptional customer service
• Maintaining office cash with accuracy and security
• Achieving account gain through proven loan judgment and effective customer solicitation
• Ensuring compliance with state and federal lending regulations and Company policies
• Ensuring prompt completion of loan applications
• Ensuring compliance with company record keeping procedures

Benefits
At Security Finance we understand that our past accomplishments and future achievements are directly connected to the individual successes of our people. We are proud to offer a competitive compensation and full benefits package.

• Company paid Health insurance (employee only)
• Competitive 401(k) with match
• Life and Dental benefits
• Paid holidays and vacation
• Profit Sharing
• Closed on Sundays

Job Requirements

• Great customer service skills
• 18 years of age or older
• Valid driver’s license, acceptable driving record and reliable transportation
• Ability to pass a criminal background check
• Stable work history
• Collections experience (direct first party collections/skip tracing) preferred
• Sales experience, preferred
• Ability to be working on the phone for the majority of the day
• Ability to work Monday-Friday until 8 PM and Saturdays. Schedule varies by location.