Store Associate

Sherwin-Williams; Philadelphia (Philadelphia County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dedicated store associates to enhance customer experiences in retail settings. In this role, you will engage with customers to understand their needs, provide expert product recommendations, and ensure they leave satisfied. Your responsibilities will include processing transactions, maintaining store standards, and achieving sales goals. If you enjoy working in a dynamic environment and have a passion for customer service, this is the perfect opportunity for you to shine and make a difference in a thriving retail atmosphere.

Qualifications

• Must be at least 18 years old and authorized to work without sponsorship.
• Experience in retail or customer service preferred.

Responsibilities

• Ensure high customer satisfaction through excellent sales service.
• Assist customers by determining needs and presenting appropriate products.

Skills

Customer Service

Sales

Communication

Problem Solving

Education

High School diploma or GED

Tools

Tinting and Mixing Equipment

Job description

This position is essential to the success of our retail stores. Store associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store.

Store associates are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other items of value. Such access may be supervised or unsupervised. The Company therefore requires a review of criminal history to protect its operations, reputation, and the safety of its customers, staff, employees, vendors, contractors, and the public.

The individual selected for this role will be expected to work at Stores within a 5-10 mile radius of store #5019, located at 6814 Rising Sun Ave, Philadelphia, PA 19111.

Qualifications

Minimum Requirements:

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without sponsorship.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift and carry up to 50 lbs. frequently and 70 lbs. on occasion, with or without reasonable accommodations.
• Must be willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodations.

Preferred Qualifications:

• High School diploma or GED.
• At least one (1) year experience in delivery, retail, or customer service.
• Experience selling paint and related products.
• Experience operating tinting and mixing equipment.
• Ability to communicate in more than one language, including Spanish.

Responsibilities

• Ensure high customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with customers.
• Process transactions accurately and according to policies.
• Achieve sales goals monthly, quarterly, and annually.
• Maintain work order files and formulas accurately.
• Pull products from shelves or warehouse as needed.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks and assist with deliveries as needed.
• Maintain in-stock and presentable areas.
• Stay knowledgeable about products and discuss options with customers.
• Follow inventory control procedures.
• Suggest ways to improve sales.