Store Associate

The Sherwin-Williams Company; Novi (MI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dedicated store associates to enhance customer satisfaction and drive sales in a vibrant retail environment. This role is vital for maintaining high standards of service while engaging with customers to meet their needs. Associates will assist with sales transactions, product recommendations, and ensure the store remains visually appealing. Ideal candidates will have a passion for customer service, the ability to work flexible hours, and a commitment to achieving sales goals. Join a team where your contributions will make a significant impact on customer experiences.

Qualifications

• Must be at least 18 years old and authorized to work without sponsorship.
• Ability to lift and carry up to 50 lbs frequently.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs.
• Process sales transactions accurately and maintain work order files.

Skills

Customer Service

Sales Skills

Product Knowledge

Communication Skills

Education

High School Diploma or GED

Job description

This position is essential to the success of our retail stores. Store associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Store associates are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

The individual selected for this role will be expected to work at Store #7807 located at 26160 Ingersol Dr, Novi, MI 48375

• Ensure high levels of customer satisfaction through excellent sales service


• Assist customers in person and over the phone by determining needs and presenting appropriate products and services


• Build productive trust relationships with wholesale and retail customers


• Process sales transactions accurately and consistent with policies and procedures


• Follow and achieve sales goals on a monthly, quarterly, and yearly basis


• Maintain precise work order files and formulas


• Pull appropriate products from the sales floor or warehouse


• Tint and mix products, as needed, to customer specifications


• Stock shelves and set up displays


• Clean store equipment


• Load/unload delivery trucks


• Assist in making deliveries, as needed


• Maintain in-stock and presentable condition assigned areas


• Remain knowledgeable on products offered and discuss available options


• Comply with inventory control procedures


• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age


• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future


• Must have a valid, unrestricted Driver's License


• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.


• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• Have at least a High School diploma or GED


• Have at least one (1) year experience working in a delivery, retail, or customer service position


• Have previous work experience selling paint and paint related products


• Have previous work experience operating tinting and mixing equipment


• Ability to read, write, comprehend, and communicate in more than one language


• Ability to read, write, comprehend, and communicate in Spanish