Store Associate

Sherwin-Williams; Longview (TX); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company in the paint industry is seeking a dedicated Store Associate to join their team in Longview, Texas. This role involves providing exceptional customer service, assisting customers with their needs, and maintaining store standards. The ideal candidate will be responsible for achieving sales goals while ensuring a high level of client satisfaction. If you are passionate about customer service and have experience in retail, this is a great opportunity to grow your career.

Qualifications

• Must be at least 18 years old and authorized to work in the US.
• Able to lift and carry up to 50 lbs frequently.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Achieve sales goals on a monthly, quarterly, and yearly basis.
• Process sales transactions accurately following policies and procedures.

Skills

Customer Service

Communication

Sales

Bilingual

Education

High School diploma or GED

Job description

This position is essential to the success of our retail stores. Store associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. Store associates are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other items of value. Such access may be supervised or unsupervised. The Company has determined that a review of criminal history is necessary to protect the business, its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public. The individual selected for this role will be expected to work at Store #707715, located at: 600 North High Street Longview TX 75601.

Qualifications

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• Valid, unrestricted Driver’s License
• High School diploma or GED
• At least one (1) year experience in delivery, retail, or customer service
• Previous experience selling paint and related products
• Experience operating tinting and mixing equipment
• Ability to communicate in more than one language, including Spanish

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with customers
• Process sales transactions accurately following policies and procedures
• Achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull products from the sales floor or warehouse
• Tint and mix products to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks and assist with deliveries as needed
• Maintain in-stock and presentable condition of assigned areas
• Stay knowledgeable about products and discuss options with customers
• Follow inventory control procedures
• Suggest ways to improve sales