Store Associate

Sherwin-Williams; Jacksonville (FL); On-site; USD 28,000 - 40,000; Full time

Job summary

An established industry player is seeking dedicated store associates to enhance customer satisfaction and drive sales in a vibrant retail environment. This role involves engaging with customers, understanding their needs, and providing tailored solutions. Associates will be responsible for maintaining product quality, achieving sales targets, and ensuring a welcoming store atmosphere. If you are passionate about customer service and thrive in a dynamic setting, this opportunity is perfect for you. Join a team that values your contributions and offers a chance to grow in the retail sector.

Qualifications

• Must be at least 18 years old and authorized to work without sponsorship.
• Ability to lift and carry up to 50 lbs frequently.

Responsibilities

• Ensure high customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs.
• Achieve sales goals on a monthly, quarterly, and yearly basis.

Skills

Customer Service

Sales Skills

Communication Skills

Bilingual (Spanish)

Education

High School diploma or GED

Job description

This position is essential to the success of our retail stores. Store associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. Store associates are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other items of value. Such access may be supervised or unsupervised. The Company has determined that a review of criminal history is necessary to protect the business, its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Qualifications

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without sponsorship for a work visa now or in the future
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• Valid, unrestricted Driver’s License
• High School diploma or GED
• At least one (1) year experience in delivery, retail, or customer service
• Experience selling paint and related products
• Experience operating tinting and mixing equipment
• Ability to communicate in more than one language, including Spanish

Responsibilities

• Ensure high customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with customers
• Process sales transactions accurately and according to policies
• Achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain work order files and formulas
• Pull products from sales floor or warehouse
• Tint and mix products to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load and unload delivery trucks
• Assist in making deliveries as needed
• Maintain in-stock and presentable areas
• Stay knowledgeable about products and discuss options with customers
• Follow inventory control procedures
• Suggest ways to improve sales