Store Assistant Manager - Lake Forest

The Salvation Army USA Western Territory; Lake Forest (CA); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Career growth

Paid time off

Medical/Dental/Vision

Wellness incentives

Retirement plan

Pre-paid legal service

Pet insurance

EAP

Store discounts

Referral bonuses

Job summary

The Salvation Army USA Western Territory is hiring for a full-time Retail Store Manager position in Lake Forest, CA. You will lead day-to-day operations, manage staff, and ensure excellent customer and donor service in a busy store environment.

Responsibilities include opening/closing, POS operations, inventory control, payroll and scheduling, and driving sales to meet budget goals while maintaining ARC standards and safety protocols.

Qualifications

• High School Diploma or equivalent.
• Minimum of 2 years previous Retail Management/Supervisory experience (thrift preferred).
• Basic understanding of MS Office (Word, Excel, Outlook).
• Must pass background check and have access to a motor vehicle.

Responsibilities

• Partner with Store Manager in day-to-day store operations: opening/closing, POS, inventory, donations, and merchandising.
• Manage daily operations in the absence of the Store Manager, including personnel and cash handling.
• Monitor KPIs to drive sales and profitability as per budget and goals.
• Schedule employees to ensure coverage; lead daily meetings; maintain payroll records and time/attendance.
• Assist Store Manager with hiring, training, and coaching of store staff.
• Communicate personnel issues and performance results with Store Manager and HR.
• Ensure high levels of customer and donor satisfaction and develop strategies to improve service.
• Support Back Room Processing to meet daily processing goals.
• Oversee supervision and reporting of program beneficiaries when Work Therapy is used.
• Protect store currency, inventory, and property; ensure security and alarm protocols.
• Adhere to ARC safety policies and report issues; participate in safety meetings.
• May transfer to other stores as needed; complete assigned tasks from leadership.

Skills

Retail Management

Supervisory experience

Communication skills

Customer service

Education

High School Diploma

Tools

MS Office

Job description

ABOUT THE ARC

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

ABOUT OUR RETAIL TEAM

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to "Do The Most Good" at our Lake Forest store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants.

EMPLOYEE BENEFITS OFFERED

• Opportunity for career growth
• Paid time off
• Medical, Dental, and Vision
• Wellness Program Incentives
• Retirement Plan
• Optional benefits, including Pre-paid Legal Service, AFLAC, Pet Insurance
• Employee Assistance Program (EAP)
• Employee Store Discounts
• Great Work Perks Discounts (Amusement Parks, Museums, Services, and more!)
• Employee Referral Bonuses

RESPONSIBILITIES

• Takes an active role and partners with the Store Manager in the day-to-day operation of the store. These routines include opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO Standards) and donations.
• Assumes responsibility for all day-to-day store operations (including personnel and cash handling duties) in the absence of the Store Manager.
• Assists Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.
• In the absence of Store Manager – Schedule Store Employees to ensure appropriate coverage in store and donation center. Coordinate daily morning and shift change team meetings. Responsible for reviewing and maintaining accurate employee payroll records including daily monitoring of time and attendance edits.
• Assists Store Manager with the hiring, training and directing the store team to ensure proficiency of processes while also responsible for the development and performance coaching of all store employees.
• Communicate any personnel issues and performance results with Store Manager. May issue disciplinary warnings, conference reports, employee evaluations, and key performance results as needed in coordination with the Store Manager, HR Generalist and District Sales Manager.
• Ensuring high levels of Customer and Donor satisfaction through excellent service to meet their needs while also maintaining good Community relations. Develop strategies to improve service to maximize the customer experience.
• BRP (Back Room Processing) – Supporting the Store Manager to ensure Back Room Processors/Warehouse Associates are working effectively and efficiently meet daily processing goals.
• Responsible for supervision, support, and conduct reporting of program Beneficiaries if or when Work Therapy Assignments are put in place.
• Responsible for the protection and security of store currency, inventory, and property. This includes safe funds, bank deposits (including daily logging and completing cash deposits), products for sale, equipment, and building security.
• The building must be secured during non-operating hours with alarm system arming and alert protocol.
• Assures that safety measures are established and maintained consistent with ARC policy and governmental regulations, and that safety issues and incidents are reported immediately. Assists Store Manager with conducting and recording mandatory Weekly Store Meetings. Attends ARC Monthly Safety Meetings in Store Manager’s absence.
• May transfer or be relocated to other stores based on business needs.
• Completes all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors and Command Administration.

QUALIFICATIONS

• High School Diploma or equivalent.
• Minimum of 2 years previous Retail Management/Supervisory experience (thrift preferred).
• Basic understanding of office applications, including MS Office (Word, Excel, Outlook)
• Must hold a valid Driver's license, able to pass MVR report (required), able to show proof of insurance and have access to a motor vehicle.
• Must pass background check, which will include Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, store employees, customers and donors.

PHYSICAL DEMANDS

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.
• Ability to lift up to 50 lb.
• Ability to perform various repetitive motion tasks.

Pay Rate: $21.00 per hour

SCHEDULE

• Work schedules are determined by Management and employee must be flexible to always ensure adequate coverage.
• Full-time employees may be scheduled to work any shift including evenings, weekends, and holidays.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.