Store Assistant Manager

Steve Madden; Woodbridge (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with company match

Paid time off

Employee discount

Job summary

Steve Madden is seeking a Store Assistant Manager (full-time) to partner with the Store Manager in all store operations and develop a team of brand advocates. The role focuses on delivering exceptional customer experiences aligned with the brand values.

The position requires 3–5 years of retail experience, strong communication, and the ability to manage merchandising, inventory, and safety policies. A flexible schedule is expected.

Qualifications

• Minimum 3–5 years of retail experience.
• Excellent organizational skills and the ability to coordinate people, resources, and services.
• Strong verbal and written communication skills.
• Knowledge of retail operations including sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
• Understanding of how to develop staff with experience in staffing, coaching, counseling, etc.
• Ability to process information or merchandise through the computer system and POS register system.

Responsibilities

• Partner with the Store Manager to maximize profitability by ensuring consistency with company standards.
• Create amazing customer experiences through strong client focus and collaboration.
• Implement visual merchandising directives to maintain brand strategies.
• Ensure appropriate replenishment of merchandise on the selling floor.
• Ensure compliance with loss prevention and safety policies and practices.
• Assist in training, operations, sales, visual merchandising, inventory management, store administration, cleaning, and customer service.
• Foster an environment of development and accountability.
• Process information or merchandise through the computer system and POS register system.
• Assist in hiring qualified candidates.
• Be flexible and occasionally perform work outside your role.

Skills

Retail operations knowledge

Strong communication

Organizational skills

Staff development

Customer service

Flexible schedule

POS knowledge

Education

High school diploma or equivalent

Tools

POS register system

Job description

Store Assistant Manager (F/T)

The Store Assistant Manager is responsible for working with the Store Manager on all store operations. The Store Assistant Manager plays a vital role in guiding, developing, and motivating a team of brand advocates to ensure an exceptional customer experience that aligns with the company’s brand values.

Responsibilities

• Partner with the Store Manager to maximize profitability by ensuring that customer engagement, merchandising, operations, and community connection are all consistent and compliant with company standards.
• Create amazing customer experiences through strong client focus and collaboration, ensuring the team is motivated to deliver memorable experiences.
• Partner with the Store Manager to implement visual merchandising directives to maintain the company's brand strategies.
• Ensure appropriate replenishment of merchandise on the selling floor.
• Partner with the Store Manager to ensure compliance and adherence to loss prevention and safety policies and procedures, standards and practices, and company directive.
• Assist in various store operations, including training, operations, sales, visual merchandising, inventory management, store administration, cleaning duties when necessary, and customer service.
• Foster an environment of development and accountability.
• Process information or merchandise through the computer system and POS register system.
• Assist Store Manager in the selection and hiring of qualified candidates.
• Be flexible and occasionally perform work outside your specific role.

Requirements

• Minimum of 3-5 years of retail experience.
• High school diploma or equivalent.
• Excellent organizational skills and the ability to coordinate people, resources, and services to address business goals and needs.
• Strong verbal and written communication skills
• Knowledge of retail operations including sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
• Understanding of how to develop staff with experience in staffing, coaching, counseling, etc.
• Ability to process information or merchandise through the computer system and POS register system.

Benefits

• Medical, Dental, Vision Benefits & Flexible Spending Accounts
• Life & Short/Long-Term Disability Benefits
• 401K Eligibility over the age of 21 with Company match after 6 months of employment
• Paid time off benefits including paid vacation, sick time, voting
• Virtual Health Care
• 50% off employee discount and 40% off immediate family discount
• Friends and Family Discount Events
• Free shoe every season/quarter
• Employee Assistance Program
• Tuition Reimbursement Program
• Career Growth
• Employee Referral Program