Store Assistant Manager

Steve Madden; Nashville (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Steve Madden in Nashville is seeking a Store Assistant Manager (full-time) to support the Store Manager in daily operations and to lead a team in delivering a premier customer experience. You will drive sales, merchandising execution, and loss-prevention efforts while building a high-performing team.

The role requires 3–5 years of retail experience, a high school diploma, strong organizational and communication skills, and the ability to work a flexible schedule including weekends.

Qualifications

• Minimum of 3-5 years of retail experience.
• High school diploma or equivalent.
• Strong organizational skills to coordinate people, resources, and services.
• Strong verbal and written communication skills.
• Knowledge of retail operations including sales, customer service, merchandising, inventory control, and loss prevention.
• Ability to work a flexible schedule with retail hours including weekends/holidays.
• Understanding of staff development, coaching, and counseling.
• Ability to process information through the POS register system.

Responsibilities

• Partner with the Store Manager to maximize profitability by aligning engagement, merchandising, operations and community connection with standards.
• Create amazing customer experiences through strong client focus and collaboration, ensuring the team delivers memorable experiences.
• Partner with the Store Manager to implement visual merchandising directives to maintain brand strategies.
• Ensure replenishment of merchandise on the selling floor.
• Assist in training, operations, inventory management, store administration and cleaning duties when necessary.
• Foster development and accountability within the team and manage POS/computer system processes.
• Assist in hiring qualified candidates and support staffing decisions.
• Be flexible and occasionally perform work outside the specific role.

Skills

Staff development

Communication

Organizational skills

Retail operations

Customer service

Flexible scheduling

POS proficiency

Education

High school diploma or equivalent

Tools

POS system

Job description

Store Assistant Manager (F/T)

The Store Assistant Manager is responsible for working with the Store Manager on all store operations. The Store Assistant Manager plays a vital role in guiding, developing, and motivating a team of brand advocates to ensure an exceptional customer experience that aligns with the company’s brand values.

Responsibilities

• Partner with the Store Manager to maximize profitability by ensuring that customer engagement, merchandising, operations, and community connection are all consistent and compliant with company standards.
• Create amazing customer experiences through strong client focus and collaboration, ensuring the team is motivated to deliver memorable experiences.
• Partner with the Store Manager to implement visual merchandising directives to maintain the company's brand strategies.
• Ensure appropriate replenishment of merchandise on the selling floor.
• Partner with the Store Manager to ensure compliance and adherence to loss prevention and safety policies and procedures, standards and practices, and company directive.
• Assist in various store operations, including training, operations, sales, visual merchandising, inventory management, store administration, cleaning duties when necessary, and customer service.
• Foster an environment of development and accountability.
• Process information or merchandise through the computer system and POS register system.
• Assist Store Manager in the selection and hiring of qualified candidates.
• Be flexible and occasionally perform work outside your specific role.

Requirements

• Minimum of 3-5 years of retail experience.
• High school diploma or equivalent.
• Excellent organizational skills and the ability to coordinate people, resources, and services to address business goals and needs.
• Strong verbal and written communication skills
• Knowledge of retail operations including sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
• Understanding of how to develop staff with experience in staffing, coaching, counseling, etc.
• Ability to process information or merchandise through the computer system and POS register system.

Benefits

• Medical, Dental, Vision Benefits & Flexible Spending Accounts
• Life & Short/Long-Term Disability Benefits
• 401K Eligibility over the age of 21 with Company match after 6 months of employment
• Paid time off benefits including paid vacation, sick time, voting
• Virtual Health Care
• 50% off employee discount and 40% off immediate family discount
• Friends and Family Discount Events
• Free shoe every season/quarter
• Employee Assistance Program
• Tuition Reimbursement Program
• Career Growth
• Employee Referral Program