Store Assistant Manager

CrossAmerica Partners LP; New Cumberland (Cumberland County); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the fuel distribution industry is seeking a Store Assistant Manager to support daily operations and ensure exceptional customer service. The ideal candidate will have strong leadership skills, retail experience, and the ability to manage staff effectively. Responsibilities include overseeing customer interactions, managing inventory, and driving sales performance. Join a dynamic team dedicated to providing quality service and maintaining store profitability.

Qualifications

• Minimum of 2 years of experience in retail or convenience store management.
• At least 1 year in a supervisory role.

Responsibilities

• Support the Store Manager in overseeing day-to-day operations.
• Manage staff and ensure excellent customer service.
• Assist in managing inventory and sales performance.

Skills

Leadership

Communication

Organizational Skills

Customer Service

Education

High school diploma

Associate or bachelor’s degree in business

Tools

Point-of-sale systems

Basic computer applications

Job description

Join to apply for the Store Assistant Manager role at CrossAmerica Partners LP

CrossAmerica Partners is a leading wholesale distributor of motor fuels, operator of convenience stores, and owner and lessor of real estate used in the retail distribution of motor fuels. With a geographic footprint across 34 states, we strive to be an industry leader, providing fuel and convenience products essential to keep people moving across America!

Position Description

The Store Assistant Manager will support the Store Manager in overseeing day-to-day operations, ensuring excellent customer service, managing staff, and maintaining store profitability. The ideal candidate will have a passion for retail, strong leadership skills, and a hands-on approach to running a busy convenience store.

Responsibilities

1. Customer Service & Store Environment:
   • Greet and assist customers in a friendly and professional manner.
   • Resolve customer complaints and concerns promptly and efficiently.
   • Ensure the store maintains a clean, safe, and organized environment always.
   • Monitor customer service standards to ensure a positive shopping experience.
2. Staff Management:
   • Assist in recruiting, training, and onboarding new employees.
   • Delegate tasks and oversee the daily activities of store associates.
   • Provide guidance, coaching, and performance feedback to team members.
   • Maintain staff schedules and ensure proper coverage during peak hours.
3. Operations & Inventory Control:
   • Assist in managing inventory levels, including stock ordering, receiving, and shelving.
   • Conduct regular stock checks to maintain optimal inventory levels.
   • Ensure proper handling of products, including rotation of stock, quality control, and reducing waste.
   • Monitor and enforce adherence to store policies and procedures.
4. Sales & Financial Performance:
   • Help drive sales by promoting store products and services.
   • Assist in achieving and exceeding store sales goals and targets.
   • Monitor daily cash handling, sales transactions, and reconcile cash registers.
   • Support the Store Manager in managing the store budgets, controlling expenses, and ensuring profitability.
5. Health & Safety Compliance:
   • Ensure store operations comply with health, safety, and legal regulations.
   • Conduct regular store inspections to identify potential hazards and address them immediately.
   • Support safety initiatives, including emergency preparedness and security protocols.
6. Reporting & Administration:
   • Assist with administrative tasks, including payroll, staffing reports, and inventory records.
   • Prepare reports for the Store Manager related to daily sales, inventory, and store performance.
   • Maintain accurate documentation on store operations, including employee records.

Qualifications

• Minimum of 2 years of experience in retail or convenience store management, with at least 1 year in a supervisory role.
• High school diploma or equivalent required; associate or bachelor’s degree in business or a related field is a plus.

Skills & Abilities

• Strong leadership abilities with a focus on team building, training, and motivation.
• Excellent interpersonal and communication skills, with a commitment to delivering exceptional customer service.
• Ability to handle difficult situations with a calm and solutions-focused approach.
• Strong organizational skills, with the ability to multitask and prioritize in a fast-paced environment.
• Proficient in using point-of-sale systems, basic computer applications (Word, Excel), and inventory management software.
• Willingness to work flexible hours, including evenings, weekends, and holidays, as required by the store's operating schedule.

Physical Requirements and Work Environment

Be able to stand extended periods (up to 8 hours) during shifts. Capable of lifting boxes and products, maximum 50 lbs., frequently 10-25 lbs., and carrying items across the store. Ability to bend, squat, and reach for products on shelves, both high and low. Must be able to walk throughout the store and between departments regularly. Ability to handle cash, operate registers, and bag items efficiently. Comfortable working in cold environments, including freezers and refrigerators. Ability to perform physical tasks throughout the shift and handle emergency situations. Ability to work alone.