Store Assistant Manager

Steve Madden; Concord (NC); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental, Vision Benefits & FSA

401K with Company Match

Employee Discount 50% off

Paid time off

Tuition Reimbursement

Job summary

Steve Madden is seeking a Store Assistant Manager (full-time) in Concord to support the Store Manager in daily operations and lead a team of brand advocates. You will guide staff to deliver a memorable customer experience aligned with the Steve Madden brand values.

The role requires strong communication, organizational skills, and a hands-on approach to training and development while maintaining store standards and profitability.

Qualifications

• Minimum 3–5 years of retail experience.
• Strong leadership and team development abilities.
• Excellent verbal and written communication skills.
• Excellent organizational skills to coordinate people and resources.

Responsibilities

• Partner with Store Manager to maximize profitability via customer engagement, merchandising, operations, and community connection.
• Create exceptional customer experiences through a client-focused approach and collaboration.
• Implement visual merchandising directives to align with brand strategies.
• Ensure replenishment of merchandise on the selling floor.
• Assist in training, operations, sales, inventory management, and store administration.

Skills

Retail experience

Leadership

Communication

Organizational skills

Education

High school diploma

Tools

POS system

Job description

Store Assistant Manager (F/T)

The Store Assistant Manager is responsible for working with the Store Manager on all store operations. The Store Assistant Manager plays a vital role in guiding, developing, and motivating a team of brand advocates to ensure an exceptional customer experience that aligns with the company’s brand values.

Responsibilities

• Partner with the Store Manager to maximize profitability by ensuring that customer engagement, merchandising, operations, and community connection are all consistent and compliant with company standards.
• Create amazing customer experiences through strong client focus and collaboration, ensuring the team is motivated to deliver memorable experiences.
• Partner with the Store Manager to implement visual merchandising directives to maintain the company's brand strategies.
• Ensure appropriate replenishment of merchandise on the selling floor.
• Partner with the Store Manager to ensure compliance and adherence to loss prevention and safety policies and procedures, standards and practices, and company directive.
• Assist in various store operations, including training, operations, sales, visual merchandising, inventory management, store administration, cleaning duties when necessary, and customer service.
• Foster an environment of development and accountability.
• Process information or merchandise through the computer system and POS register system.
• Assist Store Manager in the selection and hiring of qualified candidates.
• Be flexible and occasionally perform work outside your specific role.

Requirements

• Minimum of 3-5 years of retail experience.
• High school diploma or equivalent.
• Excellent organizational skills and the ability to coordinate people, resources, and services to address business goals and needs.
• Strong verbal and written communication skills
• Knowledge of retail operations including sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
• Understanding of how to develop staff with experience in staffing, coaching, counseling, etc.
• Ability to process information or merchandise through the computer system and POS register system.

Benefits

• Medical, Dental, Vision Benefits & Flexible Spending Accounts
• Life & Short/Long-Term Disability Benefits
• 401K Eligibility over the age of 21 with Company match after 6 months of employment
• Paid time off benefits including paid vacation, sick time, voting
• Virtual Health Care
• 50% off employee discount and 40% off immediate family discount
• Friends and Family Discount Events
• Free shoe every season/quarter
• Employee Assistance Program
• Tuition Reimbursement Program
• Career Growth
• Employee Referral Program