Store Assistant Manager

The Salvation Army USA Central Territory; Chicago (IL); On-site; USD 49,000 - 60,000; Full time

Job summary

A leading organization seeks a Store Assistant Manager for their Chicago thrift store. In this role, you will assist in management tasks, oversee staff training, ensure store operations, and help meet sales goals while promoting a positive shopping experience for customers. Experience in retail and strong customer service skills are essential for success in this position.

Qualifications

• Previous experience in retail management roles preferred.
• Ability to train and supervise staff.
• Familiarity with cash handling and record keeping.

Responsibilities

• Assist Store Manager with daily operations and staff supervision.
• Ensure compliance with safety and security policies.
• Support strategies to meet production and sales goals.

Skills

Supervision

Customer Service

Sales Management

Education

High School Diploma or equivalent

Experience in Retail Management

Job description

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The Salvation Army Mission

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army Mission

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Job Objective

Assists Store Manager with the store staff; production and sales; store maintenance; customer development; banking and record keeping procedures. Supports Manager in all day-to-day operations of assigned thrift store.

Essential Functions

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

List Functions Here

Supports staff training and supervision as assigned.

• Participates in recruiting and interviewing staff for store as assigned.
• Participates in scheduling of staff, monitors accuracy and submits payroll for processing as assigned.
• Ensure that all TSA policies and practices concerning employee relations are complied with.
• Promptly forwards all employment related paperwork to the HR Department at the ARC.
• Provided training, supervision and support to beneficiaries that are assigned to the store as part of their work therapy.
  
  

Supports implementation of strategies to meet production and sales goals.

• Supervises the product acquisition (donation) processes, production (sorting, hanging, pricing and presentation) processes and sales processes.
• Supervises and is proficient in all parts of the acquisition, production, and sales processes.
• Supervises the product rotation process and is diligent in turning product over.
• Communicates with central warehouse to place orders for next day’s processing needs.
  
  

Assist manager with the store maintenance and appearance of the store regarding safety,

security, cleanliness, appearance, and utility.

Ensures that the store is in compliance with all OSHA and Salvation Army safety and security

policies and procedures.

• Checks to make sure displays and floor layout plans are being followed and updated.
• Identify and communicate with manager ways to improve appearance and appeal of store to customers.
• Implement Product Control Procedures preventing shrinkage through theft or spoilage.
• Promptly reports all maintenance or repair needs and issues to the store manager and when unavailable the appropriate personnel at the ARC.
  
  

Implements customer development and retention plans.

• Creates an enjoyable shopping experience.
• Interacts positively with customers, setting the example for all staff.
  
  

Assist the manager in recordkeeping and reporting procedures for the store.

• Applies TSA approved cash handling procedures for opening and closing of registers.
• Assists in the management of the bank runs and deposit procedures for the store.
• Reports Store production and sales as assigned.
• Uses inventory tracking as assigned.
  
  

Communicates with the Store Manager regarding all facets of the stores operations keeping them updated and sharing all incidents, concerns, and ideas, and with ARC Department Heads as outlined in training as assigned.

In conjunction with the store manager works to keep income and expenses within budget

parameters.

• Manages cash handling procedures in accordance with TSA Policy.
  
  

Must be available for a flexible schedule to work early shifts, late shifts, and most weekends, in

order to observe and provide training to all store employees.

In conjunction with the store manager proactively works to improve the image of The Salvation

Army among staff and in the community.

• Creates a positive understanding of policies and procedures.
• Redirects complaints and criticism, by providing education and understanding of the program and pricing.
  
  

Protects the resources under their supervision.

• Implement Product Control Procedures preventing shrinkage through theft or spoilage.
• Control property, utility, and product supply waste.
  
  

All other duties as assigned.

Support the mission statement of The Salvation Army

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Non-profit Organizations

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