Store Assistant Manager

CrossAmerica Partners LP; Buffalo (NY); On-site; Full time

Job summary

A leading company in the convenience store sector is seeking a Store Assistant Manager to support daily operations and ensure excellent customer service. The ideal candidate will have strong leadership skills and a passion for retail. Responsibilities include staff management, inventory control, and driving sales. The role offers a competitive hourly wage and a comprehensive benefits package.

Benefits

Health Insurance

Vacation

Holiday Pay

401K with Employer Match

Qualifications

• Minimum 2 years in retail management, 1 year in supervisory role.
• High school diploma required; degree in business is a plus.

Responsibilities

• Support Store Manager in daily operations and customer service.
• Assist in recruiting, training, and managing staff.
• Help drive sales and manage inventory levels.

Skills

Leadership

Communication

Customer Service

Organizational Skills

Education

High School Diploma

Associate or Bachelor’s Degree in Business

Tools

Point-of-Sale Systems

Inventory Management Software

Microsoft Word

Microsoft Excel

Job description

Join to apply for the Store Assistant Manager role at CrossAmerica Partners LP

NOW HIRING

• Open Availability Preferred
• All Shifts - Works Opposite Manager
• Previous Leadership Experience a Plus
• Full Time

Position: Assistant Store Manager - $17.50 per hour

CrossAmerica Partners is a leading wholesale distributor of motor fuels, operator of convenience stores, and owner and lessor of real estate used in the retail distribution of motor fuels. With a geographic footprint across 34 states, we strive to be an industry leader, providing fuel and convenience products essential to keep people moving across America!

Position Description

The Store Assistant Manager will support the Store Manager in overseeing day-to-day operations, ensuring excellent customer service, managing staff, and maintaining store profitability. The ideal candidate will have a passion for retail, strong leadership skills, and a hands-on approach to running a busy convenience store.

Responsibilities

1. Customer Service & Store Environment:
   • Greet and assist customers in a friendly and professional manner.
   • Resolve customer complaints and concerns promptly and efficiently.
   • Ensure the store maintains a clean, safe, and organized environment always.
   • Monitor customer service standards to ensure a positive shopping experience.
2. Staff Management:
   • Assist in recruiting, training, and onboarding new employees.
   • Delegate tasks and oversee the daily activities of store associates.
   • Provide guidance, coaching, and performance feedback to team members.
   • Maintain staff schedules and ensure proper coverage during peak hours.
3. Operations & Inventory Control:
   • Assist in managing inventory levels, including stock ordering, receiving, and shelving.
   • Conduct regular stock checks to maintain optimal inventory levels.
   • Ensure proper handling of products, including rotation of stock, quality control, and reducing waste.
   • Monitor and enforce adherence to store policies and procedures.
4. Sales & Financial Performance:
   • Help drive sales by promoting store products and services.
   • Assist in achieving and exceeding store sales goals and targets.
   • Monitor daily cash handling, sales transactions, and reconcile cash registers.
   • Support the Store Manager in managing the store budgets, controlling expenses, and ensuring profitability.
5. Health & Safety Compliance:
   • Ensure store operations comply with health, safety, and legal regulations.
   • Conduct regular store inspections to identify potential hazards and address them immediately.
   • Support safety initiatives, including emergency preparedness and security protocols.
6. Reporting & Administration:
   • Assist with administrative tasks, including payroll, staffing reports, and inventory records.
   • Prepare reports for the Store Manager related to daily sales, inventory, and store performance.
   • Maintain accurate documentation on store operations, including employee records.

Qualifications

• Minimum of 2 years of experience in retail or convenience store management, with at least 1 year in a supervisory role.
• High school diploma or equivalent required; associate or bachelor’s degree in business or a related field is a plus.

Skills & Abilities

• Strong leadership abilities with a focus on team building, training, and motivation.
• Excellent interpersonal and communication skills, with a commitment to delivering exceptional customer service.
• Ability to handle difficult situations with a calm and solutions-focused approach.
• Strong organizational skills, with the ability to multitask and prioritize in a fast-paced environment.
• Proficient in using point-of-sale systems, basic computer applications (Word, Excel), and inventory management software.
• Willingness to work flexible hours, including evenings, weekends, and holidays, as required by the store's operating schedule.

Physical Requirements and Work Environment

Be able to stand extended periods (up to 8 hours), lift boxes and products (max 50 lbs.), and perform physical tasks throughout the shift. Must be comfortable working in cold environments and handling cash and repetitive tasks. Ability to work alone and handle emergency situations is required.

Benefits

We offer a competitive benefits package including health insurance, vacation, holiday pay, 401K with employer match, and more.

Equal Employment Opportunity

CrossAmerica Partners and its employment service organizations are committed to equal opportunity employment and provide accommodations for individuals with disabilities or medical conditions. For accommodations, contact [e-mail].