Stop-Loss Account Manager — Client Success & Renewals

W. R. Berkley; Hamilton Township (NJ); Hybrid; USD 50,000 - 80,000; Full time

Benefits offered by this job

Health benefits

401(k) and Profit-Sharing

Paid Time Off

Wellness programs

Job summary

Berkley Accident and Health, a part of W. R. Berkley Corporation, is seeking a Client Services Manager to support employer Stop Loss programs.

You’ll work with brokers, TPAs, and policyholders to manage renewal accounts and servicing from renewal through ongoing administration. Based in one of our offices with a hybrid schedule, you’ll contribute to a collaborative, high-performing environment. The role emphasizes managing renewal lifecycle, cross-functional collaboration, and delivering

Qualifications

• Strong communication, organization, and relationship-building skills.
• Ability to prioritize, work independently, and manage multiple deadlines.
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
• Willingness to travel up to 10–15%.

Responsibilities

• Act as a primary day-to-day contact for assigned Stop Loss renewal accounts.
• Manage the full renewal lifecycle from acceptance through policy issuance with accuracy and timelines.
• Coordinate with brokers, TPAs, and internal teams on compliance, licensing, paperwork, and reporting.
• Review and process implementation and renewal documentation, including premium and stop-loss remittance.
• Monitor premium collections, resolve discrepancies, and partner with internal teams for timely resolution.
• Collaborate cross-functionally with Sales, Underwriting, Claims, Policy Issuance, and Quality teams.
• Support Business Development and Sales efforts to ensure client satisfaction and retention.

Skills

Communication skills

Organization

Relationship building

MS Office

Education

College degree

Tools

Outlook

Word

Excel

PowerPoint

Job description

Berkley Accident and Health, a part of W. R. Berkley Corporation, is seeking a Client Services Manager to support employer Stop Loss programs.

You’ll work with brokers, TPAs, and policyholders to manage renewal accounts and servicing from renewal through ongoing administration. Based in one of our offices with a hybrid schedule, you’ll contribute to a collaborative, high-performing environment. The role emphasizes managing renewal lifecycle, cross-functional collaboration, and delivering