Stone - Support Technician Denver, CO

Stone Security, LLC; Denver (CO); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Medical, Dental, Vision Insurance

Company-Paid Life

Paid Holidays

Generous PTO

401k matching

Company vehicle

Employee referral bonus

Tuition reimbursement

Job summary

Stone Security, LLC is seeking a Support Technician to install and support security systems, respond to service calls, and perform preventative maintenance on installed networks in the Denver area.

The role requires hands-on experience with Milestone, LenelS2, and DMP platforms, plus strong analytical and IT skills. A team-oriented professional will collaborate with specialists on service calls and small projects, including after-hours work as needed.

Qualifications

• Three years of experience installing network camera systems (Milestone, Axis, Hanwha, Bosch).
• Three years of experience installing security systems (DMP, Bosch).
• Three years of experience installing access control systems (Lenel, S2).
• Excellent analytical and problem‑solving skills.
• Proven track record of leading a security installation team.
• Aptitude for networking, computers and general IT is preferred.

Responsibilities

• Respond to routine and non-routine service calls; diagnose, repair, replace defective parts.
• Troubleshoot systems for Milestone, LenelS2, and DMP; install projects as needed.
• Perform preventative maintenance on installed systems.
• Collaborate with specialists to train on servicing and small projects.
• Install and checkout new and existing installations; maintenance routines.

Skills

Network camera installations

Security systems installation

Access control installation

Analytical problem solving

Team leadership

Networking/IT aptitude

Tools

Milestone

Axis

Hanwha

Bosch

LenelS2

DMP

Job description

Job Description

As a Support Technician, you will be involved in installing and supporting security systems.

• Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and troubleshoot systems for routine problems; install projects as necessary.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software for Milestone, LenelS2, and DMP.
• Identify and resolve problems for many types of service calls including emergency and after-hours calls; analyze repair requirements and provide customer with appropriate solutions; complete necessary repairs and replacements as needed; exercise judgment in selecting methods, techniques, and evaluation criterion for obtaining results.
• Responsible for primarily performing preventative maintenance for installed systems that are typically less complex.
• Work closely with other specialists to cross‑train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.

Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Security and the installation of projects when needed.

Preferred Qualifications

• Three years of experience installing network camera systems (Milestone, Axis, Hanwha and Bosch)
• Three years of experience installing security systems (DMP and Bosch)
• Three years of experience installing access control systems (Lenel and S2).
• Excellent analytical and problem‑solving skills.
• Proven track record of leading a security installation team.
• Aptitude for networking, computers and general IT is preferred.

Physical Requirements

• Ability to use hand and power tools to install hardware.
• Prolonged periods standing, kneeling, bending, and climbing ladders.
• Physically able to install system hardware and wiring.
• Must be able to lift 35 lbs. at a time.

Benefits

• Highly competitive compensation
• Medical, Dental, and Vision Insurance
• Company–Paid Life, Short
• Paid Holidays
• Generous Paid Time Off
• Matching 401k Plan
• Use of Company Vehicle
• Employee Referral Bonus
• Tuition Reimbursement

Stone Security, a BearCom is proud to be an equal opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.