Stone Hill Lodge Houseman

Wilderness-Hotel-and-Resort-In; Sevierville (TN); On-site; USD 17,000 - 23,000; Full time

Job summary

Wilderness-Hotel-and-Resort-In seeks a Houseman to support housekeeping operations. You will transport linens, deliver supplies, and assist room attendants and inspectors with daily tasks to ensure smooth service.

Responsibilities include stocking closets, handling guests' requests through the front desk, and maintaining a clean, safe work environment in accordance with hotel policies.

Qualifications

• High school diploma or GED required.
• Ability to read and comprehend simple instructions and memos.
• Professional conduct and proper grooming required.

Responsibilities

• Transport clean and dirty linens and deliver supplies as needed.
• Assist Room Attendants and Inspectors and maintain organized supplies areas.
• Respond to guest requests via front desk and document issues.
• Maintain safety and cleanliness, following PPE and training.
• Report hazardous conditions to management.

Skills

Attention to detail

Customer service

Punctuality

Professionalism

Education

High school diploma or GED

Level 3 competency

Job description

SUMMARY

A Houseman assists Room Attendants and Inspectors by transporting clean and dirty linens as well as delivering supplies and disposal of trash. A Houseman will also take incoming calls from Guest Services and complete requests accordingly.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Conducts storage closet inventories and re-stocks as required.


• Assists Room Attendants – including stripping bed linen and removing trash. Other duties as required.


• Sorts dirty linen and terry, stores in separate carts (metros) and transports to basement.


• Transports clean towels and linens from basement to store houseman closet as needed.


• Keeps houseman closet clean, free of trash and organized at all times. Completes daily check list duties.


• Delivers items to rooms, as requested by guests through the front desk (i.e. irons, extra linens, etc.)


• Picks up and returns items used by previous guests that are found in rooms or hallways.


• Maintains floor clear of trash and dirty lines and towels. Wipes spills as needed.


• Uses the chemicals that have been provided in accordance with directions; familiarizes self with material safety data sheets and uses PPE (personal protective equipment) as necessary.


• Practices safety procedures, including bending, lifting and safe use of equipment. Includes following safe procedures for protection against blood borne pathogens.


• Reports hazardous conditions in work area or equipment, to Management.


• Documents, secures lost and found items and turns them into Lost & Found, in accordance with Company policy.


• Communicates with guests in a professional and friendly manner.


• Completes the required form, as soon as possible, upon discovering any damage to property in hotel rooms or items missing from room inventory – then submit them to Manager.


• This position requires use of a radio with ear piece and tablet


• All other duties as assigned by management.

EDUCATION and/or EXPERIENCE

Level 3

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Level 2

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Level 1

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY

Level 2

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

QUALIFICATIONS

• Ability to act independently with little supervision


• Good attendance and punctual


• Exhibits professionalism


• Exhibits good grooming habits


• Wears the proper uniform


• Works efficiently


• Follows all resort and office policies and standard operating procedures


• Conducts themselves in a professional manner with a positive attitude

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activities

• While performing the duties of this job, the employee is required to:
  
  
  
  • Regularly stand, walk, use hands to finger, handle and/or feel, reach with hands and/or arms, stoop, kneel, crouch and/or crawl, talk and/or hear
  
  
  
  

Lifting Activities

• While performing the duties of this job, the employee is required to:
  
  
  
  • Regularly lift 50 pounds or more with assistance
  
  
  • Frequently lift up to 25 pounds
  
  
  • Occasionally lift up to 10 pounds
  
  
  
  

Vision Requirements

Close vision

WORK ENVIRONMENT

• Occasionally exposed to toxic and/or caustic chemicals

Noise Levels

Moderate