Stockroom & Shipping Specialist

West Elm; Dedham (MA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Discount on Williams-Sonoma brands

401(k) plan

Wellness program

Paid vacations and holidays

Health, dental and vision insurance

Job summary

Williams-Sonoma, Inc. in Dedham, MA is seeking a Stockroom Associate to support merchandise flow, inventory accuracy, and customer service on the sales floor. You will manage stockroom organization, process shipments, and assist with daily operational tasks.

The role emphasizes 1-2 years stockroom and customer service experience, basic product knowledge, and strong planning/time management. Full-time with open availability and potential on-site duties are expected.

Qualifications

• 1-2 years stockroom experience.
• 1-2 years customer service experience.
• Basic product knowledge preferred.
• Effective planning and time management to execute multiple tasks.

Responsibilities

• Exemplify the highest level of customer service standards to internal and external customers.
• Assist management in planning for receipt of shipments to determine cost-effective receipt and any additional staffing needs.
• Process shipments as delivered. Ensure inventory records are properly maintained.
• Direct merchandise flow from stock room to sales floor.
• Ticket and stock merchandise in the stock room or prepare for immediate distribution to the sales floor.
• Organize stockroom departments by stocking merchandise and supplies on appropriate shelves or in off site locations. Adjust stocking procedures to ensure aisles and exits are clear and merchandise is stored per Company standards.
• Process inventory paperwork, including store-to-store transfers, receiving logs, e-sends, receiving discrepancies, damaged merchandise, and returns.
• Maintain an accurate record of merchandise stored at the off-site locations.
• Execute timely processing of donations and MOS merchandise.
• Pack and log merchandise as required for shipments.
• Ensure stockroom is swept and clean with garbage removed and supplies organized.
• Complete tasks listed on daily agenda or as assigned (i.e., maintenance of store, lighting, cleaning).
• May supervise and train stock associates.
• Assist on sales floor as needed.
• Comply with all Company Policy and Procedures.
• Ensure all appropriate stockroom procedures are followed to minimize loss to the company.

Skills

Stockroom experience

Customer service

Time management

Planning

Driver's license

Job description

Williams-Sonoma, Inc. in Dedham, MA is seeking a Stockroom Associate to support merchandise flow, inventory accuracy, and customer service on the sales floor. You will manage stockroom organization, process shipments, and assist with daily operational tasks.

The role emphasizes 1-2 years stockroom and customer service experience, basic product knowledge, and strong planning/time management. Full-time with open availability and potential on-site duties are expected.