Stockroom & Inventory Specialist – Customer Experience

Uncharted; Concord (NH); Hybrid; USD 28,000 - 36,000; Full time

Job summary

The Paper Store in Concord, NH is seeking a Stockroom Specialist for a seasonal role. You will support daily store operations, ensure inventory accuracy, and maintain backroom organization, while delivering friendly, world-class service to customers.

Responsibilities include receiving shipments, processing inventory adjustments, aiding sales teams with product knowledge, and upholding TPS safety standards. Strong teamwork and reliability are essential for success in this position.

Qualifications

• Previous experience in specialty retail is preferred.
• Strong inventory and organizational skills.
• Ability to lift and move medium to large items up to 50 lbs.
• Excellent customer service and communication skills.
• Proficiency with Microsoft Office and POS systems.

Responsibilities

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach and delivering World Class Service.
• Greet and welcome every customer warmly and with enthusiasm.
• Understand customer needs by asking open-ended questions.
• Explain product features and benefits in relation to customer needs by providing in-depth product knowledge.
• Suggest additional items to build onto sales by utilizing effective selling techniques.
• Thank the customer sincerely and invite them to return and shop with us again.
• Be a TPS Brand Ambassador and build customer loyalty.
• Maintain the integrity of the store inventory and backroom organization.
• Assist with receiving, pricing, stock balancing, and inventory discrepancies per corporate guidelines.
• Organize and maintain the stock room, storage areas, and bathrooms to meet company standards.
• Ensure IT equipment is running properly and coordinate with IT for issues.
• Follow TPS safety standards and dress code.

Skills

Customer service

Sales skills

Inventory control

Backroom organization

Team leadership

Tools

POS systems

Microsoft Office

Job description

The Paper Store in Concord, NH is seeking a Stockroom Specialist for a seasonal role. You will support daily store operations, ensure inventory accuracy, and maintain backroom organization, while delivering friendly, world-class service to customers.

Responsibilities include receiving shipments, processing inventory adjustments, aiding sales teams with product knowledge, and upholding TPS safety standards. Strong teamwork and reliability are essential for success in this position.