Stock & Customer Experience Specialist

URBN Urban Outfitters, Inc.; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Employee discounts

PTO

Job summary

URBN Urban Outfitters, Inc. in Pittsburgh is seeking a Stock Associate to support store stock processes, inventory handling, and customer pickup operations. You will assist with product placement, tagging, and use of store systems to maintain stock accuracy and visual standards.

The role focuses on contributing to a positive customer experience, working with a team, and adapting to daily operations, nights, weekends, and holidays as needed.

Qualifications

• Experience in customer service
• Maintains a high level of productivity working both independently and with a team
• Great communicator able to set clear objectives and follow through
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Responsibilities

• Contributes to the store and customer experience by being positive, respectful and helpful to others
• Supports the customer in-store pickup process including loading of product into vehicles
• Supports timely execution of product placement and other visual priorities to inspire the customer
• Collaborates with peers and leadership, sharing ideas with the team and actively participating in daily meetings
• Works productively with a team to efficiently unload, unpack, and process all shipment
• Adjusts priorities as needed to accomplish daily store operations or service goals
• Assists the leadership team in receiving new product; ensures inventory is tagged according to Anthro Home Outlet guidelines
• Understands and effectively uses store systems and MPOS applications that support stock responsibilities such as the RF app, Anthro app, labeling app, and price verification functions
• Keeps all receiving, stock, and supply areas clean and organized; assists with facilities tasks including but not limited to floor cleaning, trash removal, replacing light bulbs, and performing simple repairs
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Skills

Customer service experience

Productivity

Communication

Flexible hours

Job description

URBN Urban Outfitters, Inc. in Pittsburgh is seeking a Stock Associate to support store stock processes, inventory handling, and customer pickup operations. You will assist with product placement, tagging, and use of store systems to maintain stock accuracy and visual standards.

The role focuses on contributing to a positive customer experience, working with a team, and adapting to daily operations, nights, weekends, and holidays as needed.