Stock Clerk

Tessera; Killeen (TX); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Health benefits

401(k)

Vacation days

Scholarships

Training opportunities

Tuition assistance

Wellness program

EAP

Job summary

Tessera is seeking a motivated Stock Clerk at Fort Hood CIF in Texas. You will handle turn-in, issue, customer service, inventories, and barcode scanning to keep the Central Issue Facility running efficiently.

Full-time, day shift, non-exempt role with competitive benefits including health/dental/vision, 401(k), paid holidays and vacation, and opportunities for tuition assistance and professional development.

Qualifications

• At least one year of stock clerk experience preferred.
• Excellent customer service skills and ability to respond to inquiries.
• Ability to communicate clearly and professionally.
• Ability to work effectively in a team environment.

Responsibilities

• Turn-In: receive equipment, assess condition, document on worksheet, obtain approvals as needed.
• Issue: ensure items are clean, serviceable, and properly documented with size/quantity.
• Direct Customer Service: support customers, manage appointments, expedite service when needed.

Skills

Stock clerk experience

Customer service

Communication

Teamwork

Job description

Stock Clerk

Location: Fort Hood, Texas - Central Issue Facility (CIF)

Type: Non-Exempt

Work Schedule: Full-time, Day Shift

Compensation: $17.75 - $17.75/hour

Benefits: Tessera is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time employees.

• Medical, Dental, Vision, 401(k) retirement plan, Life & Short-Term Disability Insurance

• $4.93/hour Health and Welfare Benefit

• Flexible Spending Accounts for both medical and dependent care

• 11 paid federal holidays, accrual of 12 paid days of vacation at the start of employment, paid sick leave

• Potential shared earning bonus

• Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents

• Professional development, certifications, and training opportunities

• Verizon wireless discount

• Employee Assistance Program (EAP), and an engaging wellness program

• Public Service Loan Forgiveness eligibility for full-time employees

Tessera is dedicated to "Creating Opportunities for People with Disabilities" by hiring and supporting individuals with disabilities as well as veterans with disabilities. We take pride in our purpose-driven culture, our core values - Inclusion, Partnerships, Integrity - and our commitment to providing a safe and respectful work environment to our employees.

Tessera is seeking a Motivated and Hard-Working Stock Clerk with a positive/can-do/helpful attitude.

Typical duties

• Turn-In: Receives equipment from customer. Makes a serviceability determination about the condition of equipment being turned in. Checks equipment for cleanliness or if the equipment is in need of repair. Ensures that customer's Turn-In Worksheet is documented as per policy and procedures. Items not meeting the standards require managerial approval.

• Issue: Determines that equipment is clean and serviceable and appropriate size. Distributes equipment to customers. Ensures that the Issue Worksheet is documented with each item distributed including the size and quantity as per policy and procedures.

• Customer Service: Performs daily assigned work supporting customers and ensuring total satisfaction. Administers retail operations to ensure that appointment schedules are maintained and that all customers are treated within the quality standards. Handles the flow of customers to ensure all have the appropriate paperwork and if special help is needed, expedite their service. Assists customers in assembly, disassembly, and identification of equipment as necessary. Our customer is our number one priority.

• Direct Exchange: Conducted when a customer wants to exchange an item because of unserviceability or wrong sizing. Employee performs both the turn-in and issue task ensuring all transactions are properly documented on the customer's worksheet.

• Maintains Workstation/Back Stock Area: Place items on proper shelves or bins for distribution. Maintain a fully stocked workstation capable of supporting 150 full issues each day. Breakdown boxes and maintain a clean work environment. Box excess and non-issued items with accurate counts and identify content by posting labels. Ensure that pull lists are provided to the Stock Clerk Lead at the end of each day.

• Conducting Inventories: Inventories are conducted monthly. Assists in preparing equipment for inventory and counting all equipment in Bay 5, Bay 6 and the SSMO. Accurately post the counts to the Inventory Count Sheets.

• DRMO & Classification: Classifies equipment to determine serviceability and Condition Code in accordance with specific Technical Manual. Demilitarize equipment that is considered unserviceable or Condition Code H. Properly count, sort, and box excess and unserviceable equipment by LIN / NSN. Provides information to Stock Control Branch for proper documentation to maintain property accountability.

• Barcode Scanning System: Able to use the Barcode Scanning System during daily operations to process Issues, Turn-ins and Direct Exchanges. Scan the customers' ID or CAC with barcode scanning untethered handheld device and input personal data into the CIF-ISM.

• IOTV: Assemble and disassemble all versions of Body Armor Vest (OTV / IOTV / MSV). Ensure that quality standards are maintained. Zero deficiencies. Issue Body Armor as required.

• General Cleanliness: Assists with maintaining general cleanliness of the Central Issue Facility, to include policing of the building's exterior grounds.

• Repair & Cleaning Equipment: Employees will, at times, be required to repair some equipment using small hand tools. On occasion, employees will be required to clean equipment turned in by customers.

• Helps to ensure that quality levels are maintained in all areas and reports quality control complaints or issues to the Stock Clerk Lead. Employees will understand all quality standards and work to their highest level.

• Ensures proper safety and housekeeping standards are met. Wear appropriate PPE.

• Assemble and disassemble equipment as required.

• Maintain a neat appearance and wear appropriate clothing for the work being performed.

• All Other Duties as Assigned*

Qualifications

• At least one (1) year of stock clerk experience is preferred.

• Working knowledge of a Central Issuing Facility preferred.

• Excellent customer service skills and ability to respond to inquiries.

• Ability to communicate in a clear, effective, and professional manner.

• Ability to work effectively in a team environment.

Physical Requirements

Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance. The physical demands of this position may be reasonably accommodated for individuals with disabilities to perform the essential functions on a case-by-case basis.

• Must be able to lift and/or move up to 35 pounds.

• May be required to reach, kneel, walk, stand, and use repetitive motion for several hours at a time based on position duties.

• Work may require repetitive motion, reaching, lifting, kneeling, and walking. Standing or sitting for several hours at a time, climbing in and out of a vehicle, and up and down stairs may also be required.

• Must have the perseverance to work effectively under pressure for extended periods of time.

Requirements

• A valid state driver's license is preferred with the ability to obtain and maintain coverage by Tessera's insurance.

• Must be able to obtain and maintain applicable security clearances and installation access. A background check and E-Verify will be conducted for this position.

Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act.